The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
Hi all,
I have recently acquired an iMac 24 from my mother, who has since passed away. She purchased the computer in November last year and had set up her login details, but I don’t have these.
when I turn the computer on the login page appears with no other options available.
Is there any way I can add my own Apple ID or reset the computer to factory settings to allow me to set up my Apple ID?
I believe you have to take it to Apple with Death Certificate & prof that you have rights to her stuff for them to do magic on it...
Oh here it is...
How to request access to a deceased family member's Apple account - Apple Support
Adding new user to iMac 24
