Two-factor authentication token

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Level 1

4 points

Two-factor authentication token

Hello my friends,

Yesterday, I logged out of my iCloud account on my iPhone 11. Before logging out, I removed my old phone number (since it is disconnected) and added a new phone number. When I tried to log back into my account, it asked me to verify my identity with two-factor authentication. However, the problem is that the authentication code was sent to my old phone number, which I no longer have access to as it has been disconnected.

What do I do in this case?

iPhone 11, iOS 16

Posted on Mar 11, 2023 7:37 AM

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Answer 1

Mar 11, 2023 7:49 AM in response to Basil0578

From: Get a verification code and sign in with two-factor authentication - Apple Support

A code is sent first to your trusted devices automatically:

"If you have a trusted device running iOS 9 and later, OS X El Capitan and later, iPadOS 13 and later, or watchOS 6 and later, the verification code is displayed automatically on your trusted devices."

If you don't have, or cannot get access to, a trusted device, you can tap "Didn't get a verification code" and have it sent to a trusted number by text or voice.

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Answer 2

Basil0578 Author

Level 1

4 points

Mar 12, 2023 9:23 AM in response to Limnos

Thank you, but the problem is that I don't have my SIM card for my phone number (the subscription and contract expired a year ago). I can log in using my email and password, but the two-factor authentication code remains. I don't know what the solution is, even though before I logged out of my account, I added my new phone number and removed the old one. However, the two-factor authentication code goes to my old phone. I also don't think I set up any backup contacts. Is there a solution like taking a picture of a document or ID that proves I am the account owner?

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Two-factor authentication token

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