AirPods 2nd gen pro

One of my headphones fell on the ground and since then there has been an echo for the other person I’m on a call with


i tested just using the other headphone and it happens as well even though it never fell on the ground


does anyone know what causes this echo and what troubleshooting i can do?


Posted on Mar 11, 2023 9:04 AM

Reply
1 reply

Mar 13, 2023 8:31 AM in response to Kelseyfilip

Hello Kelseyfilip,



Thanks for choosing the Apple Support Communities. It sounds like you have an echo when using your AirPods on calls.


Resetting the AirPods may resolve this issue. Let's try following the steps below to test and see if that takes care of it.


How to reset your AirPods and AirPods Pro - Apple Support


  1. "Put your AirPods in their charging case, and close the lid.
  2. Wait 30 seconds.
  3. Open the lid of your charging case, and put your AirPods in your ears.
  4. Go to Settings > Bluetooth. Or go to Settings > [your AirPods].
    • If your AirPods appear there as connected, tap the More Info button  next to your AirPods, tap Forget This Device, then tap again to confirm.
    • If your AirPods don't appear there, continue to the next step. 

5. Put your AirPods in their charging case, and keep the lid open. 

6. Press and hold the setup button on the back of the case for about 15 seconds, until the status light on the front of the case flashes amber, then white.*

AirPods charging cases


7. Reconnect your AirPods: With your AirPods in their charging case and the lid open, place your AirPods close to your iPhone or iPad. Follow the steps on your device's screen.

AirPods can be associated with one Apple ID. If you want to use AirPods (3rd generation) or AirPods Pro (1st or 2nd generation) that someone else has used, they first need to remove the AirPods from their Apple ID."



We hope this helps.


Cheers!





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AirPods 2nd gen pro

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