How to force wifi calling to connect?

I live in an area with poor cellular reception - I mostly have 1 or zero bars. I use US Mobile, which supports wifi calling, but much of the time, it does not connect via wifi calling. Instead, it tries to connect via cellular, resulting in me being unable to place or receive calls. I'd say about 30% of the time, I'm connected via wifi calling, which works great when it actually connects.


If I enable airplane mode and try to place a call, I get a message "No Network Connection. Connect to to a wi-fi network or disable airplane mode to place a call." Of course, I am connected to a very good wi-fi network already - that is not the problem. Is there a way to force my iPhone to connect via wi-fi calling instead of cellular?

Posted on Mar 11, 2023 12:29 PM

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26 replies

Mar 22, 2023 12:12 PM in response to Chattanoogan

Chattanoogan wrote:

To your initial issue …

… I too have be unable to make WiFi calling work for my backup U.S. Mobile line (VZ network).

Have not seriously pursued as for my application, it’s a seldom-needed “gapfiller” augmenting T-Mo’s sometimes-spotty rural coverage.

Try deleting your network settings - it seems to have helped for me (after I did it 2x).

Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings

Mar 23, 2023 5:37 AM in response to agoraphonics

agoraphonics wrote:
Alancito wrote: "...original battery?
And what's the Maximum Capacity % here?...
Yes, 80%

Apple considers 80% to be the level at which a battery should be replaced. So the weak, aging battery may be the reason for the Wi-Fi calling problems. Have the battery replaced and see if Wi-Fi calling improves:


iPhone Battery & Power Repair


About genuine iPhone batteries


Repair Provider Verification


(Articles found by searching Apple's Knowledge Base.)


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Mar 17, 2023 1:45 PM in response to agoraphonics

Some new and clearer information I’ve learned from a carrier:

WiFi calling on a PHONE works differently than on any other device. On a phone, WiFi does nothing but ASSISTS with calls that have low/poor cellular quality. So if a cellular call is placed (phones use this as their main source), WiFi kicks in to aid with already existing cellular connection, but does not and cannot override it.


If one places a data-call on any device, including a computer or tablet (using FaceTime or a communication app— Line2, WhatsApp), then WiFi can be “forced” as the primary connection.

Mar 18, 2023 6:10 AM in response to agoraphonics

I’d tend to agree that it’s not “universal.”


While I have zero reason to doubt that SixFour391 was told that by a carrier rep; and it may indeed be accurate on THAT carrier’s system (MVNO possibly ?) …


… I routinely make T-Mo WiFi calls with cellular “off” - including in geographically remote locations where a mobile network does not even exist - and have done so for nearly 2 decades.


Plus, professional colleagues routinely do the same w/ their own Verizon WiFi calling.


See example image below:


Mar 16, 2023 10:54 AM in response to SixFour391

SixFour391 wrote:
But regular phone calls, must use cell towers to connect to Android phones.

Regular calls to non-apple phones require a connection via a mobile/cellular provider, but not necessarily a cellular signal/tower. Wi-fi calling uses the internet instead of a cell tower to connect your call via the mobile/cellular provider's network to ANY phone.


I'm not talking about Facetime, Whatsapp, Android or any other internet calling protocol. What I'm looking for is a way to force my phone calls to favor wi-fi calling (via my mobile provider's network, to any phone) instead of a weak or non-existent cellular signal. Deleting my network settings seems to have helped me connect to wi-fi calling more consistently, but I still sometimes get no signal and wi-fi calling doesn't connect despite being on a strong wi-fi network. I'm guessing that however US Mobile wrote their network settings, it's bad at deciding when to connect via wi-fi calling, and there's nothing I can do about it.

Mar 17, 2023 1:27 PM in response to Chattanoogan

My wifi remains on when in airplane mode, and if I'm already connected to wifi calling as indicated by "VZW Wi-fi" being in the top-left of my iphone lock screen, then I can place a call. But if I have a poor cell signal and I'm not connected to wifi calling, when I go into airplane mode and try to place a call, I get the message "No Network Connection. Connect to to a wi-fi network or disable airplane mode to place a call." This is despite definitely being connected to a wi-fi network.


I'm guessing that however US Mobile wrote their network settings, it's bad at deciding when to connect via wi-fi calling instead of cellular, and there's nothing I can do about it. Hopefully someone can prove me wrong though!

Mar 13, 2023 7:05 AM in response to agoraphonics

Ok. So this is what I thought, but it seemed like you might have been describing something else.

WiFi calling only refers to making calls with other Apple devices.

So if WiFi calling is enabled on all your devices, starting with your iPhone, you’ll be able to make calls to non-Apple devices with iPads and Macs. You must use FaceTime Audio on your iPad or Mac to make these WiFi calls, but it will use your Cellular account, not your current cellular connection, to make those calls.

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How to force wifi calling to connect?

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