Cannot connect to the network

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Cannot connect to the network

Hi,

I have an iPhone 13, last IOS updates done, bought in August 2022.

Since this afternoon, I cannot connect to any network on my phone (with my physical and virtual SIM card). I reached out to my phone provider and they ran a full diagnosis and they did not find anything wrong with the network.

I went to the menu "General" - "About" and in the network section, I have the mention "Phone not allowed".

I am trying to reset my phone but it has been more than 30min that the screen is locked at "Time remaining: 1min"

What's going on???

it is scandalous to pay as expensive for apple product and they stop working with no explanations !!

iPhone 13

Posted on Mar 11, 2023 3:42 PM

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Answer 1

Stevi_S

Community Specialist

Mar 13, 2023 1:57 PM in response to rémi195

Hi rémi195,

Thanks for using Apple Support Communities. If you're seeing an error regarding your SIM, work through the steps to resolve those types of errors here:

1. Make sure that you have an active plan with your wireless carrier.

2. Restart your iPhone or iPad.

3. Check for a carrier settings update. Go to Settings > General > About. If an update is available, you'll see a prompt to select OK or Update.

4. Remove your iPhone SIM card or iPad SIM card from the SIM card tray and then put the SIM card back. Make sure that the SIM tray closes completely and isn’t loose. If you use a SIM tray from a different model iPhone, iPad, or from another phone manufacturer, it might not fit properly.

5. Try using another SIM card. If you don't have one, go to your carrier's retail store and ask them to test with another SIM card. You might need to replace your SIM card.

See more about those steps here: If you see 'invalid SIM' or 'no SIM' on your iPhone or iPad - Apple Support

If you are still seeing "Phone Not Allowed" on your device. This error is an issue that would need to be addressed with your carrier. We recommend reaching back out to them to work toward a resolution.

Thanks.

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Cannot connect to the network

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