How do I retrieve my Apple ID if I forgot my Apple ID password and the phone number is wrong for the 2 step verification

How do I retrieve my Apple ID if I forgot my Apple ID password and the phone number is wrong for the 2 step verification

Posted on Mar 11, 2023 8:54 PM

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Question marked as Top-ranking reply

Posted on Mar 13, 2023 5:07 PM

Thanks for posting in the Apple Support Communities Juliet1452,


If you're unable to get a verification sent via a trusted phone number, you may be able to get a verification code from Settings on another trusted device:


Get a code from Settings on your trusted device

If you can’t receive a verification code on your trusted devices automatically, you can get one from Settings, even if your device is offline.

From your iPhone, iPad, or iPod touch
If your device is online:
1. Go to Settings > [your name].
2. Tap Password & Security > Get Verification Code.
iPhone screen showing how to get a verification code from Settings.
If your device is offline:
1. Go to Settings > [your name].
2. Tap Password & Security. 
3. A message says "Account Details Unavailable." Tap Get Verification Code.

From your Mac
1. Go to Apple menu  > System Preferences, then click Apple ID.
2. Click Password & Security > Get Verification Code.
How to get a verification code on a Mac from System Preferences.


If you still can't sign in

If you can’t sign in, reset your password, or receive verification codes, you can request account recovery to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity.

Get a verification code and sign in with two-factor authentication


We hope this helps!

1 reply
Question marked as Top-ranking reply

Mar 13, 2023 5:07 PM in response to Juliet1452

Thanks for posting in the Apple Support Communities Juliet1452,


If you're unable to get a verification sent via a trusted phone number, you may be able to get a verification code from Settings on another trusted device:


Get a code from Settings on your trusted device

If you can’t receive a verification code on your trusted devices automatically, you can get one from Settings, even if your device is offline.

From your iPhone, iPad, or iPod touch
If your device is online:
1. Go to Settings > [your name].
2. Tap Password & Security > Get Verification Code.
iPhone screen showing how to get a verification code from Settings.
If your device is offline:
1. Go to Settings > [your name].
2. Tap Password & Security. 
3. A message says "Account Details Unavailable." Tap Get Verification Code.

From your Mac
1. Go to Apple menu  > System Preferences, then click Apple ID.
2. Click Password & Security > Get Verification Code.
How to get a verification code on a Mac from System Preferences.


If you still can't sign in

If you can’t sign in, reset your password, or receive verification codes, you can request account recovery to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity.

Get a verification code and sign in with two-factor authentication


We hope this helps!

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How do I retrieve my Apple ID if I forgot my Apple ID password and the phone number is wrong for the 2 step verification

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