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My iPad Air is frozen in the on mode and I am unable to get it to reboot using the various procedures and processes described in Apple's support pages (including connecting it to my MacBook). This started last night and has not changed since then. Any thoughts?
iPad Air, iPadOS 16
If your iPad is unresponsive, connect your iPad to its Power Adapter and allow the iPad to charge undisturbed for at least an hour - or possibly overnight. Then, while still connected to external power, try a forced-restart:
Force restart iPad (models with Face ID or with Touch ID in the top button)
If your iPad doesn’t have the Home button, do the following:
Force restart iPad (models with the Home button)
Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.
If you continue to experience difficulties, you will need to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/gb/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad:
Genius Bar Reservation and Apple Support Options - Apple
If your iPad is unresponsive, connect your iPad to its Power Adapter and allow the iPad to charge undisturbed for at least an hour - or possibly overnight. Then, while still connected to external power, try a forced-restart:
Force restart iPad (models with Face ID or with Touch ID in the top button)
If your iPad doesn’t have the Home button, do the following:
Force restart iPad (models with the Home button)
Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.
If you continue to experience difficulties, you will need to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/gb/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad:
Genius Bar Reservation and Apple Support Options - Apple
Thanks for the detailed response. Unfortunately, I have read and tried each of them without any change to my iPad’s zombie-like State. I will try Apple support and make a Genius Bar appointment just in case I need one.
thanks again!
You can try these steps I followed and reset my device to factory setting and fixed this issue in past.
connect your iPad Air to your computer using a USB cable.
Open iTunes on your computer.
Press and hold down the Power button and the Home button at
the same time for at least 10 seconds, or until you see the Apple logo appear
on the screen.
Release the Power button but continue holding the Home
button until you see the "Connect to iTunes" screen.
iTunes should automatically detect that your iPad Air is in
recovery mode. Follow the on-screen prompts to restore your device to its
factory settings.
I have another solution, Please share if above not worked.
You are very welcome.
If you cannot revive the iPad, you have no alternative other than to assistance from Apple.
I have also explained the process here in a complete article. This also might help. I think my previous reply has solved your issue.
iPad Air is frozen and cannot reboot it
