How to fix: Verification failed Apple ID is not active
Verification failed: Apple ID is not active
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Based on your screenshot the owner of the iPhone has turned On the iPhone at Find My.
If you don't know the Apple ID and Password, you can't turn Off Find My.
To reactivate your Apple ID, you can contact Apple Support for help, -> Get Support (apple.com) you need to provide your access code, and ask them to help you reactivate your account. Apple can't help you reactivate your account if you can't provide the access code.
You have to show proof of ownership of your product, provide all documentation showing your purchase of the device.
If you do not have additional proof of ownership, contact the reseller. They may be able to provide the original purchase document.
Once Apple receive your proof of ownership, Apple will further review your request and provide an update.
