Bluetooth Keyboard and iPad problems

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Bluetooth Keyboard and iPad problems

I have an older iPad Air that used to work fine with my Logitech K480 bluetooth keyboard. Now it doesn't.

The keyboard and my iPhone play nicely together and I use the keyboard/iPad combo frequently.

I haven't used the iPad with the keyboard for several months, and today it wouldn't work. Updated iPad to OS ver 12.5.7, have run the pairing routine about 20 times but no go. Ipad shows the keyboard in the list of bluetoth devices, but I think that's just because of past connections. When I tap on the keyboard name in the bluetooth setup, it tries to connect and then gives an "unsuccessful" notice.

Any ideas or suggestions? Thanks in advance.

iPad Air

Posted on Mar 12, 2023 6:28 PM

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alpac1t Author

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Mar 13, 2023 11:59 AM in response to alpac1t

I was able to get help from Logitech and learned something that might be helpful to others, so I'm posting it here.

#1: On a multi-channel device like my bluetooth keyboard (i.e., it can talk to different devices on three separate channels), it is possible for one channel to fail while the others continue to work. That's what was happening in my case.

#2: If your iPad shows a bluetooth device, and is trying to find devices OF THE SAME NAME, it will not find the device until the old entry is removed. So in my case I had to delete/remove the existing device "Keyboard K480" before the iPad would find and connect to the device "Keyboard K480." As soons as I deleted the old reference, the "new" keyboard was found and successfully connected. This was/is bad design on the part of Apple's software people: the connection software should allow additional instances of the same device name.

My problem has been solved, hopefully this info will help the next person with a similar problem.

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Bluetooth Keyboard and iPad problems

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