im trying to cancel my Gaia subscription but my iTunes account does not show that I have that as an active subscription. But my credit card has been charged every month. Can you please cancel this for me?
If the subscription isn't billed through Apple:
Don't see the subscription when you follow the steps to cancel your subscription? You might have purchased that subscription from another company.
On your bank statement, find the charge for the subscription.
If your bank statement doesn't say Apple, apple.com/bill, or something similar, Apple doesn't provide this subscription to you.
To cancel the subscription, contact the company that offers the subscription to you. Statements often list the name of the company, such as Hulu, Pandora, YouTube, Amazon, HBO, etc.
Resources:
▷ Confirm charges on your billing statement.
▶︎ Request a Refund.
Need more help?
If the subscription isn't billed through Apple:
Don't see the subscription when you follow the steps to cancel your subscription? You might have purchased that subscription from another company.
On your bank statement, find the charge for the subscription.
If your bank statement doesn't say Apple, apple.com/bill, or something similar, Apple doesn't provide this subscription to you.
To cancel the subscription, contact the company that offers the subscription to you. Statements often list the name of the company, such as Hulu, Pandora, YouTube, Amazon, HBO, etc.
Resources:
▷ Confirm charges on your billing statement.
▶︎ Request a Refund.
Need more help?
1.
If you have received an invoice from Apple, on every invoice from the Apple Store and/or iTunes Store always states what you have purchased (and/or concerns a subscription) and the amount.
Tap on Report a problem on the invoice.
Or try to -> Request a refund for apps or content that you bought from Apple.
Request a refund for apps or content you've bought from Apple – Apple Support (UK)
If you have requested a refund, you must wait until Apple has approved. Then you will receive a message from Apple.
Refunds are not guaranteed. For more information, see the Terms & Conditions.
2.
Check for sure the following Apple articles:
View your purchase history for the App Store, iTunes Store, and other Apple media services
How apps, content, and subscriptions from Apple are billed
How apps, content, and subscriptions from Apple are billed - Apple Support
If you see "apple.com/bill" on your billing statement
If you see "apple.com/bill" on your billing statement – Apple Support (UK)
3.
If the invoice has to do with an app that has a subscription associated with it, see -> Delete apps on your iPhone, iPad, and iPod touch -> Delete apps on your iPhone, iPad, and iPod touch - Apple Support
If you don't want to continue a subscription you need always to cancel that subscription in time, see the following Apple articles:
If you want to cancel a subscription from Apple
If you want to cancel a subscription from Apple - Apple Support
If the subscription that you want to cancel is not listed
If the subscription that you want to cancel is not listed – Apple Support (UK)
4.
If the invoice is not from Apple, was the money deducted by a stranger?
Contact your bank, they can find out who (name, address & account number) has collected the amount from your bank account, and when.
Depending on your bank, they can collect the amount back within 30 days.
See also ⤵️
Identify legitimate emails from the App Store or iTunes Store
Identify legitimate emails from the App Store or iTunes Store - Apple Support
Recognize and avoid phishing messages, phony support calls, and other scams
Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support
IF you still need help, get more help and assistant from Apple directly, see Contact Apple for support and service -> Contact Apple for support and service – Apple Support (UK)
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If you are talking about this app, see:
Use an existing login or purchase an auto-renewing subscription with your iTunes account to get access to Gaia. We offer a 7-day free trial with our $11.99 monthly plan & $99 annual plan, and a Live Event streaming plan for $299 annually without a free trial. A single account grants you access to Gaia on supported devices, TVs, and the Web.
Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period - Account will be charged for renewal within 24-hours prior to the end of the current period, and identify the cost of the renewal
Subscriptions may be managed by the user and auto-renewal may be turned off by going to the user's iTunes Account Settings after purchase - No cancellation of the current subscription is allowed during active subscription period
For more information on our terms of use and privacy policy, please visit: http://www.gaia.com/terms-privacy
How to cancel a subscription if it does not show it under subscriptions
