Cannot turn off email filter

I am not able to turn off the unread email filter on on my Iphone and Ipad. I've checked my microsoft email account and there are no rules or filters applied to my mail account. When I try to turn off the unread filter and click done it just appears again.

iPhone XR, iOS 16

Posted on Mar 13, 2023 7:02 AM

Reply
1 reply

Mar 14, 2023 4:27 PM in response to ds_2023

Hello ds_2023,


Thank you for reaching out to Apple Support Communities.


These steps should help to disable the filter:


"Filter emails

  1. Tap the Toggle Filtering button in the bottom-left corner of a mailbox list.
  2. Tap “Filtered by,” then select or turn on the criteria for emails you want to view.

To turn off all filters, tap the Toggle Filtering button. To turn off a specific filter, tap “Filtered by,” then deselect it."


More details can be found here: Filter emails in Mail on iPhone


If the issue persists, can you provide a few more details? Does this only. happen with one account? When did you first notice this? Also, what is your exact iOS and iPadOS versions?


Cheers!

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Cannot turn off email filter

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