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What can I do?

Disney charge my account twice yesterday March 12th for $4.38 and today March 13th for $10.99 it’s only suppose to be one fee and that’s $10.99. What can I do? I still want Disney I just wanna know why they charged me twice.

Posted on Mar 13, 2023 3:08 PM

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Question marked as Top-ranking reply

Posted on Mar 13, 2023 3:14 PM

Are you certain the $4.38 charge is for Disney+?


Follow the steps in the support document linked below to verify your recent charges and what they are for.

click here ➜ If you see 'apple.com/bill' on your billing statement - Apple Support



8 replies

Mar 14, 2023 8:17 AM in response to Coachk0822

This is a user to user forum, you are not addressing Apple support here. We can't refund anything for you here.


If you need a refund, identify the charge and request the refund.


Also, if this is a charge made directly by Disney+, then you would need to request the refund from Disney+ themselves.


click here if its a charge that appears as "apple.com/bill" on your statement ➜ Request a refund for apps or content that you bought from Apple - Apple Support


Otherwise contact Disney+.

Mar 14, 2023 7:48 AM in response to Coachk0822

Coachk0822 wrote:

Yes I’m sure I took a screen shot of it.

Can you post the screen shot? Remove or obscure all personal information before you post it please.

does it actually appear as Disney+ on your statement? If so, then it has nothing to do with Apple. Any charges through Apple's online platform should appear on your Statement as apple.com/bill, and not identify the actual subscription they are for directly.


Disney+ does not appear to have a $4.38 charge for anything as far as I can tell. So not entirely sure what that charge would be for.


Have you contacted Disney+?



Mar 14, 2023 10:43 AM in response to Coachk0822

That's a charge at a physical location using your card. Reports of such fraudulent charges can be found online.


This has nothing to do with you subscription to Disney+, Disney or even Apple at all.


You may want to contact your bank or card issuer and block the charge. Also, contact Disney+ support directly and let them know.

https://www.bbb.org/us/ca/burbank/profile/entertainment/disney-enterprises-inc-1216-351502/complaints



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