FaceID causes my phone to restart
Every so often, when I go to wake my phone and it tries to scan face, it causes my phone to restart.
It’s very frustrating.
Any ideas on how to solve this issue ?
iPhone 13 Pro Max, iOS 16
User profile for user:
hc1111
User level:
Community Specialist
Hey there FaceIDRestartsPhone,
We'd like to help!
If your iPhone is restarting on its own and showing either an Apple logo or spinning gear, you'll want to use the steps in the link below:
A few steps that can help if the above is not relevant will be manually restarting your iPhone and checking for software updates: Update your iPhone or iPad - Apple Support
Reply back with more details, including the answer to our questions below, for additional help:
• Do you notice the iPhone randomly restarting on its own as well, or does it only happen when trying to unlock it?
• Do you have any issues with unlocking via passcode instead of Face ID?
• If you delete the current Face ID profile and set it up as new, do you still run into restart issues?
Take care!