My OH sent me a picture which she says was delivered. I never received it. When she asked if I’d missed the picture a grey speech bubble appeared above her question. The picture she sent also disappeared and was replaced by a mahoosive question mark. Any ideas anyone please?
iPhone 13 Pro Max
Hey PanzerSoldat,
Are you sending an iMessage or SMS to each other? To learn more about the difference, check out this article: What is the difference between iMessage and SMS/MMS?
If it's an iMessage, then try closing out of the Messages app and then reopen it. Once the app is opened again, have the contact send the same message again to see if you can receive the message without the blank bubble or question mark.
Also, make sure that your device is running the latest version:
1. Check for any updates for your iPhone: Update your iPhone, iPad, or iPod touch
2. If there are updates available for your iPhone, be sure to back up the device before updating: How to back up your iPhone, iPad, and iPod touch
Let us know how it goes!
Best regards.
Hey PanzerSoldat,
Are you sending an iMessage or SMS to each other? To learn more about the difference, check out this article: What is the difference between iMessage and SMS/MMS?
If it's an iMessage, then try closing out of the Messages app and then reopen it. Once the app is opened again, have the contact send the same message again to see if you can receive the message without the blank bubble or question mark.
Also, make sure that your device is running the latest version:
1. Check for any updates for your iPhone: Update your iPhone, iPad, or iPod touch
2. If there are updates available for your iPhone, be sure to back up the device before updating: How to back up your iPhone, iPad, and iPod touch
Let us know how it goes!
Best regards.
Hi BrianK90,
Thank you for your reply. It was an iMessage between us that caused this. Since deleted the original picture and message so unable to reattempt. Both phones (13 and 13 Pro Max were updated and don’t require another update as yet)
Hi PanzerSoldat,
Thanks for the update. At this point it would be hard to say what caused the issue, especially without being able to reattempt sending the photo. It could have been network related or something else. Should the issue come back, we suggest you contact Apple Support. They'll be able to look into this with you further.
Take care!
Empty speech bubble
