New hearing aids

Hello Hard2hearU,

Thanks for choosing the Apple Support Communities. We see you're experiencing issues pairing up hearing aids to your iPhone. We have a few steps that will help you resolve the issue.

Use hearing devices with iPhone - Apple Support

"Pair a hearing device with iPhone

If your hearing devices aren’t listed in Settings  > Accessibility > Hearing Devices, you need to pair them with iPhone.

1. Open the battery doors on your hearing devices.
2. On iPhone, go to Settings > Bluetooth, then make sure Bluetooth is turned on.
3. Go to Settings > Accessibility > Hearing Devices.
4. Close the battery doors on your hearing devices.
5. When their names appear below MFi Hearing Devices (this could take a minute), tap the names and respond to the pairing requests.
6. Pairing can take as long as 60 seconds—don’t try to stream audio or otherwise use the hearing devices until pairing is finished. When pairing is finished, you hear a series of beeps and a tone, and a checkmark appears next to the hearing devices in the Devices list.

You need to pair your devices only once (and your audiologist might do it for you). After that, your hearing devices automatically reconnect to iPhone whenever they turn on."

"Turn on Hearing Aid Compatibility

Hearing Aid Compatibility may reduce interference and improve audio quality with some hearing aid models.

1. Go to Settings  > Accessibility > Hearing Devices.
2. Turn on Hearing Aid Compatibility.

For iPhone hearing aid compatibility ratings, see the Apple Support article About Hearing Aid Compatibility (HAC) requirements for iPhone.

Hearing aid compatibility ratings aren’t a guarantee that a particular hearing aid works well with a particular phone. Some hearing aids might work well with phones that do not meet the FCC requirements for hearing aid compatibility. To ensure that a particular hearing aid works well with a particular phone, use them together before purchasing."

We hope this helps.

Cheers!