I need help getting into my previous iCloud. ***@icloud.com I’ve got the number it’s connected to know the password of the phone it was connected to and have my old cards details that are also connected but it’s still not letting me reset my password
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Hello Ginaacain,
Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with resetting your Apple ID password. This article goes over several ways that you can have your password reset: If you forgot your Apple ID password - Apple Support
If after taking these steps you're still unable to reset your password, you'll need to request account recovery as described here: How to use account recovery when you can’t reset your Apple ID password - Apple Support
When completing account recovery, please make sure to power down all devices that are signed in with this Apple ID, besides the one being used to complete the request, to assist with quicker handling as using other devices with this account during the recovery process could cause your request to become cancelled.
We hope this helps.
Cheers!
Hello Ginaacain,
Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with resetting your Apple ID password. This article goes over several ways that you can have your password reset: If you forgot your Apple ID password - Apple Support
If after taking these steps you're still unable to reset your password, you'll need to request account recovery as described here: How to use account recovery when you can’t reset your Apple ID password - Apple Support
When completing account recovery, please make sure to power down all devices that are signed in with this Apple ID, besides the one being used to complete the request, to assist with quicker handling as using other devices with this account during the recovery process could cause your request to become cancelled.
We hope this helps.
Cheers!
Reset/recover password
