How to change a phone number in the App Store

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Zeebest1 Author

Level 1

4 points

How to change a phone number in the App Store

How to change an obsolete phone number in the App Store when no keyboard is enabled

Posted on Mar 14, 2023 11:03 AM

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Answer 1

Drew_7

Community Specialist

Mar 15, 2023 1:27 PM in response to Zeebest1

Hello Zeebest1,

From what you've shared it sounds like you're attempting to update the information associated with your Apple ID. Get started with the guidance listed here: Manage and use your Apple ID - Apple Support

Specifically for updating your number follow these steps: Two-factor authentication for Apple ID - Apple Support

Regards.

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Answer 2

Zeebest1 Author

Level 1

4 points

Mar 15, 2023 9:32 PM in response to Drew_7

Thank you. It’s appreciated. I’ve updated the phone number, but when I exit, the old number reappears. It’s frustrating. I’ve rebooted a couple of times also. I’ve listed the new number alongside the old, which doesn’t delete.

Now for the real problem.

The real problem I’ve encountered is trying to get payment card listed in Apple Pay. I thought the reason it wouldn’t list my card was the incorrect phone number.

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Answer 3

bbesspete

Community Specialist

Mar 16, 2023 7:29 AM in response to Zeebest1

Hey Zeebest1,

What type of device are you using to update your trusted phone number? If you haven't already, we recommend trying from the Apple ID website: Go to the Account Security section of appleid.apple.com.

What happens when you try to add a payment method? Do you see an error message?

Let us know! Take care.

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Answer 4

Zeebest1 Author

Level 1

4 points

Mar 16, 2023 4:20 PM in response to bbesspete

Message reads…‘This payment method can’t be used in the iTunes Store. Please use another form of payment.’

Im using an iPad and an iPhone.

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How to change a phone number in the App Store

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