My FaceTime isn’t working correctly. I can’t see the only their name pop up . I can still talk but can’t see them
i can’t see the person on FaceTime only their name appears on the screen when I call them
iPhone 11
User profile for user:
Drew_7
User level:
Community Specialist
Hi shalina274,
The best steps you can take for FaceTime issues on your iPhone can be found here: If you can't make or receive a FaceTime call on your iPhone or iPad - Apple Support
If this only happens with one contact ensure that they have an up-to-date device with an available camera. In addition, ensure that an audio only call has not been made.
Regards.