My FaceTime isn’t working correctly. I can’t see the only their name pop up . I can still talk but can’t see them

Question

shalina274 Author

Level 1

4 points

My FaceTime isn’t working correctly. I can’t see the only their name pop up . I can still talk but can’t see them

i can’t see the person on FaceTime only their name appears on the screen when I call them

iPhone 11

Posted on Mar 14, 2023 1:17 PM

Answer 1

Drew_7

Community Specialist

Mar 15, 2023 2:15 PM in response to shalina274

Hi shalina274,

The best steps you can take for FaceTime issues on your iPhone can be found here: If you can't make or receive a FaceTime call on your iPhone or iPad - Apple Support

If this only happens with one contact ensure that they have an up-to-date device with an available camera. In addition, ensure that an audio only call has not been made.

Regards.

My FaceTime isn’t working correctly. I can’t see the only their name pop up . I can still talk but can’t see them

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