New OS install not allowing me to accept the end user agreement

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Level 1

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New OS install not allowing me to accept the end user agreement

My newly purchased used Macbook Pro (2017) was wiped by previous owner and I'm unable to complete the OS install because there is no place to click "Agree" to the EULA. I've searched this forum for answers but none were definitive and none helped my situation. No scroll bar exists. Shrinking the screen with Shift-Minus or any similar combination of keypresses doesn't resize the screen. I scrolled slowly and carefully and actually read a lot of the agreement, but no help. By the way I'm not even sure which OS I'm trying to install but a picture of the Macbook showed it to have Big Sur. Maybe the owner tried to start an upgrade to a version the Macbook doesn't support?

Can someone please point me in the right direction?

Thanks in advance.

Posted on Mar 14, 2023 6:18 PM

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Answer 1

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PTocco1 Author

Level 1

4 points

Mar 15, 2023 8:27 AM in response to PTocco1

I just spoke with Apple support. The solution was going through the Welcome screen, selecting country, entering Wifi info, then bypassing the Apple ID section, saving it for later. That way I was able to go through the license agreement and select Agree.

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Answer 2

PTocco1 Author

Level 1

4 points

Mar 15, 2023 6:18 AM in response to PTocco1

One thing I recall is that there is a way for users to tab through the options on a screen, using Tab plus another key, maybe Alt or Ctrl in Windows. Is there a similar feature in MACos? I'm experimenting with it on my Macbook, but no luck so far.

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Answer 3

PTocco1 Author

Level 1

4 points

Mar 15, 2023 7:37 AM in response to dialabrain

The screen appears to be full, with no scrolling available. The text box has a scroll, but no help. I connected a large external monitor to see if that screen display was any different and it wasn't.

Wondering if I have to start the whole erasure process again.

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Answer 4

dialabrain

Level 10

136,583 points

Mar 15, 2023 7:46 AM in response to PTocco1

It's been awhile since I installed macOS on anything but despite not having scroll bars I seem to remember scrolling to the bottom of the agreement to get to the Agree button. I could be wrong. I'm old and forget stuff. 😎

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