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User profile for user: Cirunz
Cirunz Author
User level: Level 1
7 points

Apple TV Plus app on LG TV stutter and buffering until unusable

Hi, everytime I stream from apple TV plus on my TV it starts pretty well. App launch slowly and the interface is really slow and sometime unpredictable, but I can couple with that.

After a while (sometimes 2-3 episodes, sometime in the first one) it starts progressively buffering, stuttering and lagging until it stops completely.

The only solution is close and restart the app, or the entire TV, to buy me some 30-40 minutes of uninterrupted watching.


This only happens with Apple TV plus app: I watch Netflix, Prime Video, Youtube, Disney+ and Twitch on the same TV, on 4K, and never ever had this kind of problem with those apps.

I already tried uninstalling and reinstalling the app, and the TV firmware is up to date.


My setup:

  • LG TV UJ63 series with native support for Apple TV Plus app
  • 1000Mb fiber FTTH connection with the provider supplied router
  • The TV is connected to the router via direct cable RJ7


49UJ635V-ZF,

Posted on Mar 15, 2023 2:18 AM

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User profile for user: Cirunz
Cirunz Author
User level: Level 1
7 points

Posted on Mar 20, 2023 5:54 AM

Hi, I've tried resetting the app but the problem still persists.


As a note, I also tried setting the app on standard quality instead of 4K, but this didn't solve the problem as well.


I'll try with the support link you posted, thanks

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User profile for user: Grace2211
Grace2211
User level: Community Specialist

Mar 16, 2023 8:44 AM in response to Cirunz

Greetings Cirunz,


Thanks for connecting with Apple Support Communities.

You've completes some great troubleshooting steps in order to resolve the issue that you're having with the Apple TV app. At this time, we suggest that you reset the Apple TV app to see if that helps. This is a great step to take when the app is not working as expected. Here's how:


  1. "In the Apple TV app TV app, navigate to Settings. 
  2. Go to Reset, then select Reset. 

3. Resetting the Apple TV app restores it to original settings and removes your personal information, TV shows, and movies from the smart TV."


If the issue persists, we suggest that you reach out to Apple directly. They will be able to look further into this with you. Follow this link to connect with them: Get Support


Best wishes.

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Apple TV Plus app on LG TV stutter and buffering until unusable

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