Apple music dissaperance

Hello Dalmian,

To help us get a better understanding, are you experiencing issues with redeeming the promotion, or had you already redeemed it and it was canceled unexpectedly?

If you're experiencing issues with redeeming your Apple Music promotion, the steps in If you can't redeem your promotion for an Apple subscription can often help with this behavior.

1. "Make sure that you're eligible: To see if the promotional trial is still current, visit apple.com/promo. Most offers are available for only a limited time. To make sure that the device or subscription that you purchased qualifies for the offer, read the terms and conditions.If your offer isn't listed, it might have come from another company. Contact that company for help with redeeming the offer.
2. Check if you or a family member already redeemed the offer: If you or a family member already redeemed the offer, you can't redeem it again.
3. Update the software on your device: Update to the latest version of iOS or iPadOS, macOS, watchOS, or tvOS. Then try to redeem the promotion again.
4. Sign in on the eligible device: To redeem some promotions, you need to sign in with your Apple ID on the eligible device. Then try to redeem the promotion again. If your eligible device is a Mac and you've just set it up, you might need to wait at least 4 hours for the offer to appear."

If you're experiencing a different issue, and need more support, you'll want to connect with Apple Support directly here: Apple Support

Cheers!

Hello Dalmian,

Thanks for clarifying. For this issue, you'll need to reach Apple directly. You can reach them here: Contact Apple for support and service - Apple Support

Cheers!