Backspace key not working

Software up to date 16.3.1

tried restarting a few times

reset network settings


the backspace key is not working. And every now and then the return key too is not working.


help!

iPhone 13, iOS 16

Posted on Mar 15, 2023 4:08 PM

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Question marked as ⚠️ Top-ranking reply

Posted on Mar 17, 2023 1:04 PM

Hi Applewatchinjury,


We appreciate you reaching out to us.

We’d like to gather additional details that may help us be in a better position to assist you.

Are you experiencing this issue on every app?


If the issue is isolated to certain apps, please check for app updates.

  1. "Open the App Store.
  2. Tap your profile icon at the top of the screen.
  3. Scroll to see pending updates and release notes. Tap Update next to an app to update only that app, or tap Update All."

You can use the article below as a reference.

How to manually update apps on your Apple device - Apple Support


If the issue happens on every app that can use the keyboard, please remove any accessory that may affect the your device's touchscreen. For example, a screen protector or protective case.


Also, if you are using a third-party keyboard, please check if the issue persists if you remove it.

  1. "Go to Settings  > General > Keyboard.
  2. Tap Keyboards, then do any of the following:
    • Remove a keyboard: Tap Edit, tap the Delete button next to the keyboard you want to remove, tap Delete, then tap Done."

You can use the article below as a reference.

Add or change keyboards on iPhone - Apple Support


After going through the steps above, let’s try one more thing. Go ahead and open the Notes app, select the pen tool and scribble near the edges of and across your display. You may need to rotate the screen to reach some edges. Then, let us know if there are spots that you are not able to scribble.




Take care!



3 replies
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Question marked as ⚠️ Top-ranking reply

Mar 17, 2023 1:04 PM in response to Applewatchinjury

Hi Applewatchinjury,


We appreciate you reaching out to us.

We’d like to gather additional details that may help us be in a better position to assist you.

Are you experiencing this issue on every app?


If the issue is isolated to certain apps, please check for app updates.

  1. "Open the App Store.
  2. Tap your profile icon at the top of the screen.
  3. Scroll to see pending updates and release notes. Tap Update next to an app to update only that app, or tap Update All."

You can use the article below as a reference.

How to manually update apps on your Apple device - Apple Support


If the issue happens on every app that can use the keyboard, please remove any accessory that may affect the your device's touchscreen. For example, a screen protector or protective case.


Also, if you are using a third-party keyboard, please check if the issue persists if you remove it.

  1. "Go to Settings  > General > Keyboard.
  2. Tap Keyboards, then do any of the following:
    • Remove a keyboard: Tap Edit, tap the Delete button next to the keyboard you want to remove, tap Delete, then tap Done."

You can use the article below as a reference.

Add or change keyboards on iPhone - Apple Support


After going through the steps above, let’s try one more thing. Go ahead and open the Notes app, select the pen tool and scribble near the edges of and across your display. You may need to rotate the screen to reach some edges. Then, let us know if there are spots that you are not able to scribble.




Take care!



Reply

Mar 18, 2023 7:21 AM in response to kamote0628

Thanks.

I have tried all the steps. The last one about using a pen in Notes , I can draw anywhere on the screen except for the bottom right where the backspace and return keys are. Taken the phone sleeve off and no screen. No particular apps but he keys don’t work for any apps. Please let me know. Thanks

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Backspace key not working

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