Backspace key not working
Software up to date 16.3.1
tried restarting a few times
reset network settings
the backspace key is not working. And every now and then the return key too is not working.
help!
iPhone 13, iOS 16
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Software up to date 16.3.1
tried restarting a few times
reset network settings
the backspace key is not working. And every now and then the return key too is not working.
help!
iPhone 13, iOS 16
Hi Applewatchinjury,
We appreciate you reaching out to us.
We’d like to gather additional details that may help us be in a better position to assist you.
Are you experiencing this issue on every app?
If the issue is isolated to certain apps, please check for app updates.
You can use the article below as a reference.
How to manually update apps on your Apple device - Apple Support
If the issue happens on every app that can use the keyboard, please remove any accessory that may affect the your device's touchscreen. For example, a screen protector or protective case.
Also, if you are using a third-party keyboard, please check if the issue persists if you remove it.
You can use the article below as a reference.
Add or change keyboards on iPhone - Apple Support
After going through the steps above, let’s try one more thing. Go ahead and open the Notes app, select the pen tool and scribble near the edges of and across your display. You may need to rotate the screen to reach some edges. Then, let us know if there are spots that you are not able to scribble.
Take care!
Hi Applewatchinjury,
We appreciate you reaching out to us.
We’d like to gather additional details that may help us be in a better position to assist you.
Are you experiencing this issue on every app?
If the issue is isolated to certain apps, please check for app updates.
You can use the article below as a reference.
How to manually update apps on your Apple device - Apple Support
If the issue happens on every app that can use the keyboard, please remove any accessory that may affect the your device's touchscreen. For example, a screen protector or protective case.
Also, if you are using a third-party keyboard, please check if the issue persists if you remove it.
You can use the article below as a reference.
Add or change keyboards on iPhone - Apple Support
After going through the steps above, let’s try one more thing. Go ahead and open the Notes app, select the pen tool and scribble near the edges of and across your display. You may need to rotate the screen to reach some edges. Then, let us know if there are spots that you are not able to scribble.
Take care!
Hey there Applewatchinjury,
Thanks for attempting those steps. If this remains unresolved, please reach out to Apple Support for further assistance: Contact Apple for support and service - Apple Support
Kind regards.
Thanks.
I have tried all the steps. The last one about using a pen in Notes , I can draw anywhere on the screen except for the bottom right where the backspace and return keys are. Taken the phone sleeve off and no screen. No particular apps but he keys don’t work for any apps. Please let me know. Thanks
Backspace key not working