Facetime not working on my iPhone XR
Why does my facetime say connecting then i can’t see or hear the person on facetime and they can’t see or hear me?
[Re-Titled by Moderator]
iPhone XR, iOS 15
User profile for user:
TammyW_03
User level:
Community Specialist
Hey izegan,
Thanks for participating in Apple Support Communities. For FaceTime not connecting, the steps under "If you still need help" should help to resolve this: If you can't make or receive a FaceTime call on your iPhone or iPad - Apple Support
If you still need help
If none of the above reasons apply to you, and you still can't make or receive FaceTime calls, follow these steps:
1. Make sure that your device has a Wi-Fi connection to the internet or a cellular-data connection.
2. Learn more if you're using router, firewall, or security software that restricts internet access.
3. If you're trying to use FaceTime over cellular, make sure that Use Cellular Data is on for FaceTime. Go to Settings and tap Cellular or tap Mobile Data, then turn on FaceTime. If you're using an iPad, you might see Settings > Cellular Data.
4. Go to Settings > FaceTime and make sure that FaceTime is on.
* If you see "Waiting for Activation," turn FaceTime off and then on again. Learn what to do if you can't activate FaceTime.
* If you don't see the FaceTime setting, make sure that Camera and FaceTime aren't off in Settings > Screen Time > Content & Privacy Restrictions > Allowed Apps.
* Make sure that you have the correct phone number or email address listed.
8. Go to Settings > General > Date & Time and turn on Set Automatically.
9. Restart your device.
10. Update your device to the latest version of iOS or iPadOS.
Let us know how it goes.
Take care!