Couldn’t restore chat history
My name is Shaban ,Please i cannot restore my WhatApp business from icloud, I can see the size of the backup but anytime i try it says "Couldn't restore chat history" please i need you help
Thanks
Shaban khan
iPhone X
Question marked as
User profile for user:
Lager1
User level:
Community Specialist
Hello shaban6717,
According to the WhatsApp article - WhatsApp FAQ - How to restore your chat history - these steps should help you restore your chat history:
1. Verify that an iCloud backup exists in WhatsApp > Settings > Chats > Chat Backup.
2. If you can see when the last backup was performed, delete and reinstall WhatsApp.
3. After verifying your phone number, follow the prompts to restore your chat history.
Note:
* You must be signed in with the Apple ID you use to access iCloud and iCloud Drive must be turned on.
* There must be enough free space on both your iCloud and iPhone. You need to have at least 2.05 times the space available in your iCloud account and on your phone than the actual size of your backup.
* The phone number used for backing up and restoring must be the same. You can't restore the chat history from another WhatsApp account.
* Because backups are tied to individual phone numbers, it is possible to have backups for multiple WhatsApp accounts stored in the same iCloud account.
If you still need help, reach out to WhatsApp support here: Contact WhatsApp
Cheers!