Level 1

36 points

How to fix a blank display on Apple Watch after swimming

I went for a swim for 45 mins in a pool which was hardly 6ft deep… after i came out from and checked the watch had stopped responding.. i could feel the haptic touch responding but the screen was black

i checked my phone and my watch was connected and was “ON” but the display is blank

this has happened to me in the past too …. I went to apple store for repair but they said the watch is non repairable. Thereafter my watch automatically came on and was working fine .

this is the 2nd time it’s happening.. day 1 after the swim my display never came on and on day 2 (whole night on charge) the display came on but flickered and went off .

my watch is not under warranty but this is a hardware problem and apple is not ready to help but are asking me to buy a new one .

has any one faced a similar problem and is this a build issue and should apple replace my watch?

[Re-Titled by Moderator]

Apple Watch SE, watchOS 9

Posted on Mar 16, 2023 9:15 PM

Top-ranking reply

murtaza1403 Author

Level 1

36 points

Posted on Jul 4, 2023 11:28 PM

So I took the watch to an authorised Apple repair centre, They opened the watch and showed the damaged, and its just due to water getting inside, The small circuits and mother board all have corrosion on it and im suggested to either buy a new one or put in a motherboard of another damaged watch which is costing me around INR 7K or around USD 85.

But again no guarantee and strictly no no no water... They told me that all apple watches coming for repair are due to water problems only

I was also advise that even if I buy a new one I should avoid water contact for long life of the device

I just don't understand why market a feature which the watch is not capable of performing.. because of their Ads and Swimming feature I took the watch in water (under advisable limits)

If the watch is water resistant and not water proof then that information should be loud and clear and the Customer should be made aware about it . They should also educate the customer on the life of the "water resistant" adhesive .

In all its a big scam that apple is conducting, its absolutely misleading its customers

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59 replies

Laurisch

Level 1

20 points

Apr 26, 2024 4:42 AM in response to user_vpn

I went to go for a swim and my alle watch 8 stopped working before my swim even began. If I get the same level of support as others on this forum I will never buy another Apple anything…I buy my Dads devices and U wi t but Apple for him either if they treat me that badly…

LD150

Level 10

99,869 points

Apr 26, 2024 6:31 AM in response to Laurisch

Ifvit is in warranty or you paid for ApplrCare+ or you are in UK or many EU countries you may be ok for extended warranty.

Outside warranty in USA or rest of the world then you may have less luck.

Without the knowledge of any of that we can't guide you.

LD150

Level 10

99,869 points

Jun 2, 2024 3:13 PM in response to Hayley0402

Apple strongly advise against use in a shower because of the soaps or shampoos - for a perfect watch.

About the water-resistance of your Apple Watch – Apple Support (UK)

Yours was cracked, what did you expect?

Once wetted, watches and phones are irreversibly damaged, waiting will be in vain.

Jul 3, 2024 9:49 AM in response to Ssilver18

Ssilver18 wrote:

I am having the same issue. Got my watch in maybe a foot of water and now it won’t turn on. Or charge. If it’s not waterproof, then SAY SO!

They have said so:

Is my Apple Watch waterproof?

Your Apple Watch is water-resistant, but not waterproof.

About the water-resistance of your Apple Watch – Apple Support (UK)

msalema

Level 1

12 points

Jul 14, 2024 12:17 AM in response to WheelieNick

“Apple Watch Series 2 and later can be used for shallow-water activities like swimming in a pool or ocean, but you shouldn't use models other than Apple Watch Ultra for diving, water skiing, or other activities involving submersion below shallow depth or high-velocity water.”

Jul 20, 2024 7:12 AM in response to Hope_0809

Oh my gosh THE SAME THING HAPPENED TO ME! in water mode, it suddenly tried to call SOS and then I couldn’t disable because the touch screen was locked and then it blacked, it’s been 5 days and now it finally turns on without the Temperature overheating symbol showing but I have no touchscreen ability, it only touches two numbers of the passcode the rest won’t respond… :( I’m so disappointed

LD150

Level 10

99,869 points

Jul 20, 2024 4:03 PM in response to ginaholic15

You can prove my numbers inaccurate by your own verified data, or else accept my gut estimate as just that.

If you are one of those 1 in 100k obviously it seems a lot more. Subjective rather than objective maybe.

Sep 20, 2024 4:34 AM in response to murtaza1403

My Apple Watch Series 8, which I used for swimming for the first time, suddenly showed an emergency call notification after my swim. Despite trying to reset it, the device is now stuck in Apple logo reboot mode and unresponsive. I visited an Apple Store in BKC, Mumbai, but they were unable to repair it due to it being out of warranty and not turning on.

RGJ7767

Level 1

42 points

May 29, 2023 12:08 AM in response to michellewong

I was told exactly the same which I think is appalling customer service. There is plainly a fault with the deign. Sorry to ay my watch has never worked since.

spk1209

Level 1

14 points

Jul 3, 2023 7:25 AM in response to murtaza1403

Exactly the same as you was you, was in the pool around 5 feet of water screen went off and hasn’t come back on, was set up for swimming. This happened yesterday so hoping it comes back on.

deegee87

Level 1

8 points

Jul 19, 2023 12:18 AM in response to i_P4vo

The exact same thing happened to me! It started getting really really hot!

Jul 25, 2023 2:31 PM in response to murtaza1403

Don’t tell me I can swim in my Apple Watch when I cannot! I swam yesterday and my watch is black today! I’m furious as this isn’t a cheap watch. Any good suggestions are appreciated.

Jul 30, 2023 7:14 PM in response to murtaza1403

My watch screen is not responsive after swimming or being in the water after a few minutes. I hope it will come back after a few days.

but it is sad that the watch is not water proof

Nov 11, 2023 1:40 AM in response to 838Mike

Yes, the watch is not water resistant and the warranty does not cover too.

LD150

Level 10

99,869 points

Nov 11, 2023 2:19 AM in response to Waterloowar

No, the watch is water resistant but not waterproof.

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How to fix a blank display on Apple Watch after swimming