Notifications silenced even when focus status is off
Why is my phone showing that my notifications are silenced when focus status and do not disturb are turned off?
Question marked as
User profile for user:
Gena_D
User level:
Community Specialist
Hello Ally_g,
That's not expected behavior, so let's check a few things here:
1. Go to Settings > Notifications and make sure that 'Allow Notifications' is on.
2. If it is on but you are not getting notified, check that Banners is turned on under Settings > Notifications.
3. Check that the mute switch is not toggled on the side of the iPhone.
4. Double-check that you are signed in with your Apple ID at the top of the Settings screen.
5. If you navigate to Settings > General > Date & Time, is that set to ‘Set Automatically’? If not, please correct that.
6. If you use an Apple Watch, please note that the notifications will go to your iPhone or your watch, but not both: Notifications on your Apple Watch - Apple Support
7. If this is only affecting specific Messages threads, please check that your thread is not muted: Leave a group text message thread on your iPhone or iPad - Apple Support
8. Under Settings > Sounds & Haptics, check that you have an Apple-created tone selected for the alert sound.
9. If you use a VPN, please disable that temporarily.
Let us know if the issues persist after testing these possible solutions. We’re here for you. Thanks and take care.