To unlock iPhone

Dear community members,

I hope you are enjoying your weekend -:)

I have bought recently refurbished 11 pro iPhone and it arrived today. However, I just realised that all my calls from this iPhone are restricted 🙈 People can call me but not vice I already reset the phone twice. But it doesn’t work!! Such a disappointment…Could you please advise any other solution? Your expertise will be much appreciated!! Thank you ❤️

iPhone 11 Pro

Posted on Mar 18, 2023 1:15 PM

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Question marked as Top-ranking reply

Posted on Mar 21, 2023 8:05 AM

Hi there Ma_rita,


If you're unable to make phone calls, you'll want to start by checking with your carrier to be sure everything is set up as it should be on their end for your account:


Contact your carrier
When you contact your carrier, make sure that:
* Your account is set up to use your iPhone.
* There aren't any localized service outages.
* Your account doesn't have a billing-related block.
* Your calls don't have errors on the carrier system.

If you verify everything is set up properly, and you still can't make calls, work through the remaining steps in this support article to see if they resolve the issue for you: If you can't make or receive calls on your iPhone - Apple Support


Take care.

1 reply
Question marked as Top-ranking reply

Mar 21, 2023 8:05 AM in response to Ma_rita

Hi there Ma_rita,


If you're unable to make phone calls, you'll want to start by checking with your carrier to be sure everything is set up as it should be on their end for your account:


Contact your carrier
When you contact your carrier, make sure that:
* Your account is set up to use your iPhone.
* There aren't any localized service outages.
* Your account doesn't have a billing-related block.
* Your calls don't have errors on the carrier system.

If you verify everything is set up properly, and you still can't make calls, work through the remaining steps in this support article to see if they resolve the issue for you: If you can't make or receive calls on your iPhone - Apple Support


Take care.

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