Nothing but trouble. Chrome no worky, spotlight does not work...who knows what else

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Level 1

4 points

Nothing but trouble. Chrome no worky, spotlight does not work...who knows what else

I checked for updates and I saw that my MacBook Air 2020 had an update available. So being a long time MAC user I updated my computer. Big mistake.

Chrome no longer worked. It crashed constantly. When I went to the web I saw this was an issue that many had. I ran thru all the recommended steps but nothing helped. I call apple. They seemed unaware that there was an issue although there were a million posts on the subject.

Spotlight that I use for work would no longer work. It does not let me highlight/select one file, hit the space bar and see the image. It opens it in PREVIEW. Ok that's not good, since I can no longer seamlessly move from image to image. Everything is now slow and cumbersome. Reminds me of decades past.

Not sure what else is messed up.

Anyone esle have similar issues? Anyone know why apple has not fixed it? Anyone find a solution?

MacBook Air 13″, macOS 13.2

Posted on Mar 18, 2023 1:19 PM

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Answer 1

Top-ranking reply

Old Toad

Level 10

210,777 points

Mar 18, 2023 1:29 PM in response to Fishmac89

Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.

NOTE 1: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following;

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts

• Deletes font caches, kernel cache, and other system cache files

NOTE 2: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will insure a successful boot into Safe Mode.

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Answer 2

PRP_53

Level 10

92,275 points

Mar 19, 2023 4:54 AM in response to Fishmac89

Suggest staring with point 1 to 4 and Test

Still having issues move to Steps 5 and 6 and Test again

Still having issues, move onto Step 7

1 - Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.

2 - Safe Mode will also eliminate Third Party Software, extensions and drivers from loading. It will only load the Minimum amount of Core Apple Processes to allow the the computer to function at a reduced Level of Performance

3 - Does the issue present in this mode ?

4 - Sometimes a Safe Boot followed by a Normal Boot will just put things right.

5 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.

6 - If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer.

7 - Download the Application Etrecheck directly from the Developer.

This is a Diagnostic Tool that makes no changes to the computer.

It makes a coherent and readable inventory of both the Hardware and Software used on the computer

The application is free or paid from added features.

The Report will Not Reveal Any Personal Information.

Post back the Full Report - copy and paste - >>>> using the Additional Text Icon ( 3rd Icon to last ) <<<<