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Losing wifi

I have a 3 month old iPad Pro 11”, iOS 16.3.1 that loses connection while playing games, the router is new, privacy setting is wpa2; I have reset the network, any ideas

iPad, iPadOS 15

Posted on Mar 18, 2023 4:08 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 21, 2023 8:45 AM

Hi 19armybrat44,


We'll be glad to assist. Even with the router being new, this wouldn't rule out issues with it. To troubleshoot this, you'll need to connect to another network and see if this issue persists while connected to it. If not, that would indicate an issue with your router.


If it does persist, we'd still need to know some information. If it's strictly isolated to the games you're using, it could be an issue with those as well.


Try this out on another network and let us know how it goes.


Cheers.

1 reply
Question marked as Top-ranking reply

Mar 21, 2023 8:45 AM in response to 19armybrat44

Hi 19armybrat44,


We'll be glad to assist. Even with the router being new, this wouldn't rule out issues with it. To troubleshoot this, you'll need to connect to another network and see if this issue persists while connected to it. If not, that would indicate an issue with your router.


If it does persist, we'd still need to know some information. If it's strictly isolated to the games you're using, it could be an issue with those as well.


Try this out on another network and let us know how it goes.


Cheers.

Losing wifi

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