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mchapman51 Author

Level 1

4 points

ipad wont unlock

After the upgrade, my new IPAD PRO will not unlock!

iPad Pro (6th generation)

Posted on Mar 19, 2023 10:10 AM

Top-ranking reply

Bill_T1

Community Specialist

Posted on Mar 21, 2023 11:32 AM

Hi mchapman51,

The term unlock can refer to a variety of situations, each with a different solution. It's unclear if you are referring to the Sleep/Wake button not responding, Face ID or Touch ID not recognizing input, a forgotten device passcode, a device that has Activation Lock enabled, or something else.

Provide additional information such as what you see on the device, the actions you're attempting and the result of those actions (if any) to allow for specific suggestions related to your particular concern. These articles cover the topics mentioned above, in order:

Wake and unlock iPad - Apple Support

If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If Touch ID isn't working on your iPhone or iPad - Apple Support

If you forgot your iPad passcode - Apple Support

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Regards.

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