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iMac 24 OS 13.2.1
Purchased Dec. 30, 2022
The mouse and keyboard are suddenly not working. The keyboard will not add spaces between words. The mouse pointer either will not move (or moves very slowly) or doesn’t appear at all. I recently charged the mouse when instructed. I have tried both restarting shutting the computer down. I also ran the disk utility repair disk. No problems were noted.
How do I solve this?
iMac (M1, 2021)
Shelley Schreiber wrote:
iMac 24 OS 13.2.1
Purchased Dec. 30, 2022
T The keyboard will not add spaces between words.
Go to your Accessibility settings and make sure Full Keyboard Access is turned OFF.
Shelley Schreiber wrote:
iMac 24 OS 13.2.1
Purchased Dec. 30, 2022
T The keyboard will not add spaces between words.
Go to your Accessibility settings and make sure Full Keyboard Access is turned OFF.
I cannot access my mouse pointer. And worse, my iMac does not accept my password now, even though I know it’s correct. So I can’t modify accessibility settings. Plus the only way to turn the computer off is to unplug it. How do I reset this computer?
So I was able to call Apple Care to discuss the problems I noted in my first message. They made an appointment for me to visit my local Apple Store and bring the iMac, power cord, mouse and keyboard so they can investigate what is going on.
Thanks so much Tom for responding to my messages. I’ll post the results of my visit. 😀
Took my iMac in for Apple Care help. Results:
1. Mouse Problem:
Slow, erratic & misguided movement was caused by accumulation of dirt/dust on the mouse underside tracks due to usage. Cleaning these tracks solved that problem.
2.The mouse disappearing and keyboard function problems were the result of an accessibility setting relating to using keyboard to perform specific functions. Turned off that accessibility and the keyboard works fine now and mouse doesn’t disappear.
So Tom’s initial suggestion was correct. I wasn’t able to follow it through because the setting overrode the mouse, making it disappear. And my slow, erratic mouse prevented me from selecting the accessibility functions to turn it off in the first place.
Lessons learned. Will check to make sure there’s no grime on the mouse tracks. Will pay more attention to what functions get enabled for accessibility. 😊
Try another keyboard/mouse
Don’t have another keyboard or mouse. Will I have to buy another of these?
In general you should have a wired keyboard and mouse around for cases like this. Us old guys usually have a box full of them in the garage. 8^)
+1 😁
Good work, thanks for the report! :)
iMac 24 keyboard & mouse problems
