I no longer have the cell number to my @icloud email and my alternative email is being used now how else can I prove my identity ?

Cannot get my iCloud email because I no longer have the cell number. I gave my iPad mini to my son several years ago but he passed away in 2021 and have no idea what he did with that device

Posted on Mar 19, 2023 8:59 PM

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Posted on Mar 20, 2023 5:04 AM

If you find you can’t sign in, reset your password, or receive verification codes, you can request account recovery ( How to use account recovery when you can’t reset your Apple ID password - Apple Support ) to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity.


If you still need assistance, contact Apple: Contact Apple for help with Apple ID account security - Apple Support


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Question marked as Top-ranking reply

Mar 20, 2023 5:04 AM in response to lisanne130

If you find you can’t sign in, reset your password, or receive verification codes, you can request account recovery ( How to use account recovery when you can’t reset your Apple ID password - Apple Support ) to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity.


If you still need assistance, contact Apple: Contact Apple for help with Apple ID account security - Apple Support


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I no longer have the cell number to my @icloud email and my alternative email is being used now how else can I prove my identity ?

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