Apple Watch “Get Connected” Issue

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Level 1

4 points

Apple Watch “Get Connected” Issue

Recently bought a refurbished Series 3 GPS Apple Watch and once I leave the house and I am no longer connected to Wi-Fi, my Watch app keeps giving me the “Get Connected” pop up. My Bluetooth and Wi-Fi are on, but every time I click “Turn on” on the pop up, it does nothing. I have updated both iOS devices to the latest firmware, and have reset them both and still have issues.

would anyone be able to shed some light on this issue? Thanks and regards!

Apple Watch Series 3, watchOS 8

Posted on Mar 20, 2023 2:57 AM

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Answer 1

Best reply

LD150

Level 10

89,929 points

Mar 20, 2023 9:29 AM in response to NickHHll

No problem, I'm retired!

Check the bluetooth settings on iPhone, to see if Watch is shown as connected, both in the home and outside the home.

It may help in the analysis.

If all settings normal but behaviour is irrational there is a progressive hierarchy of remedies. Hopefully you will not need to go to the end of the list.

First force restart the Watch

i.e. press and hold both the side button and Digital Crown for at least 10 seconds, then release both buttons when you see the Apple logo.

Then, although it may seem irrelevant, while it is restarting Force Restart the paired iphone Force restart iPhone – Apple Support (UK)

Test it for a while. If it is still misbehaving... Unpair and set up again

Unpair and erase your Apple Watch – Apple Support (UK)

Series 1 to 3 are difficult to pair with iOS16 because of relatively low storage so when pairing do not try to restore the backup, pair as a New Watch

Set up your Apple Watch – Apple Support (UK)

Make sure you are not using VPN or security apps on the iPhone.

If you've completed that troubleshooting and the issue is still not resolved, Contact Support.

Click here > Contact - Official Apple Support

or phone numbers

Click here > Contact Apple for support and service - Apple Support

and or Genius Bar Reservation and Apple Support Options - Apple

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Answer 2

LD150

Level 10

89,929 points

Mar 20, 2023 3:22 AM in response to NickHHll

Firstly the Watch would need to be a cellular model (red ring on the digital crown.

Secondly you would need to have an eSIM contract with your iPhone cellular provider and pay the additional monthy fee for the Watch.

Are these both true?

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Answer 3

NickHHll Author

Level 1

4 points

Mar 20, 2023 5:31 AM in response to LD150

The watch is only a GPS device, but although it is connected via Bluetooth (I can answer calls, connect to Spotify etc.) it still demands that both Wi-Fi and Bluetooth be turned on, which they both are.

I’ve seen on other posts about this issue but nobody seemed to have a definitive answer, although the last post I could find was over a year ago I thought maybe a solution had been established!

thank you for your response LD150.

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Answer 4

NickHHll Author

Level 1

4 points

Mar 20, 2023 11:57 PM in response to LD150

Thanks for the reply!

The watch does show as connected to Bluetooth, and I can answer calls and receive notifications etc when connected via Bluetooth (ie at work). Everything does seem to be working correctly, yet the app still shows me the “Get Connected” pop up.

i re-paired the watch last night before seeing this post and set it up using a back up, so I’ll try to set it up as a new watch later tonight and let you know the results

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