How can I get in touch with an Apple Support agent?

havardfromgjovik wrote:

There is no phone numberlisted in the link at the ope of the page as you imply.

It may be that kb1951 meant at the bottom of the page. Down there, you can click on “Support” you can find an “Apple Store” and you can find the phone number for Apple Support, etc.

Some more ways to contact Apple Support:

• Telephone: Contact Apple for support and service - Apple Support. 
• Online: Start your request online. 
• Chat: Live Chat with an Apple Advisor in Messages. 
• More Contact Info: Contact - How to Contact Us - Apple. 

Ok I am having trouble updating my Apple games and also it is declining my card. I have been having trouble with my card ever since last year. I haven’t had a card on file since 12/27/2023 since I have been having trouble with this matter. It is saying that I tried to charge something for 99.00 on an Apple game and I didn’t so it won’t allow me to pay for any of my subscription

Contact Apple for support & service.

Contact Apple for support and service - Apple Support

or call

Canada/United States

1-800-275-2273

For other locations, look here -

Contact Apple for support and service – Apple Support (AU)

I want to speak to support

As far as I understand, apple does not provide any email or chat function to provide support for any of their products. I assume this is because there is too many faults and problems with apple products.

havardfromgjovik wrote:

As far as I understand, apple does not provide any email or chat function to provide support for any of their products. I assume this is because there is too many faults and problems with apple products.

No, there is no email, but there is live chat in Messages.

Hello, I bought Airpod Pro 2 from Facebook Market yesterday. They have serial numbers. I searched for their serial numbers in apple coverage and they were on Apple's website. When I paid for it and opened it, they were fake. I trusted to Apple Coverage why 😔

Oil payment method every time I go pay for subscription it’s decking me

then it says up date payment of up date credit card and still decline

even tried to add a new card still decline I’m needing to get apps off arcade for my Gmail and still decline help

Archie157s wrote:

Can I get a refund

• For software (buy) or services (subscriptions) or digital media (buy, rent), see: Request a refund for apps or content that you bought from Apple - Apple Support
• For hardware, see: Sales and refund policy - Apple Store - Apple Legal (US)

remon122 wrote:

When can we expect to see the 4-hour cut of Napoleon?

Ridley Scott has mentioned that he wants to release that, and journalists have said “somewhere in 2024”. No specific date has been given yet. Director’s Cut release as part of Apple TV+ subscription access hasn’t been publicly confirmed by Apple at this time, though. Unless you are besties with Ridley, you’ll have to wait for news updates like the rest of us.

• Napoleon - Apple TV+ Press
• Apple Original Films’ historical action epic “Napoleon,” from Ridley Scott, to premiere globally on Apple TV+ on March 1, 2024 - Apple TV+ Press

LindaTh99 wrote:

I mistakenly paid for a EliteSingles dating site I need refund please

See: Request a refund for apps or content that you bought from Apple - Apple Support

and: If you want to cancel a subscription from Apple - Apple Support

dimeji005 wrote:

I can’t add a card for my Apple ID

To add a payment method to your Apple ID account:

Add a payment method - Apple Support

Change or update your Apple ID payment method - Apple Support

If your payment method is declined in the App Store or iTunes Store - Apple Support

or: Manage your Apple ID on the web (including payment method) - Apple

There are some notable differences by country: Payment methods that you can use with your Apple ID (by country) - Apple Support

Separately from that, select cards from participating banks and card issuers can be added to Apple Wallet on iPhone and select other Apple devices. Not for Apple digital products and services (App Store, iTunes Store), but for payments in (other) shops.

Use Apple Pay on these devices - Apple Support

Apple Pay participating banks in Africa, Europe, and the Middle East - Apple Support

Apple Pay participating banks in Canada, Latin America, and the United States - Apple Support

Apple Pay participating banks and card issuers in Asia-Pacific - Apple Support

Mauropompili wrote:

I was chatting about how restart my pc in safe mode I tried but did not work

See: Start up your Mac in safe mode - Apple Support

What is your model Mac? Identify the model of your Apple device - Apple Support

What is its version system software? Find out which macOS your Mac is using - Apple Support

Southfrica72 wrote:

I am trying to buy points on a game and apple won’t let me sorry I mean App Store

Your payment was declined? See here - If your payment method is declined in the App Store or iTunes Store - Apple Support

In the future, you may find it more helpful to post a new question in the appropriate forum.

… erasing all contents on my phone …

Please read through: What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support

Also: Connect to Wi-Fi on your iPhone, iPad, or iPod touch - Apple Support