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still have restore screen, it will not recognize it on pc

ipad was updating, came back to it and says support.apple.com/ipad/restore on screen.

tried what the instructions were, but when my tablet is connected to the pc there is acknowledgment of connection but itunes does not have a spot to install software to a device. lost here. ty


iPad Pro (5th generation)

Posted on Mar 20, 2023 6:46 PM

Reply
1 reply

Mar 22, 2023 8:48 AM in response to captainmattmcqueen

Hey captainmattmcqueen,


Welcome to Apple Support Communities.


Did you attempt to update/restore the iPad using recovery mode? We've provided the steps below. You can also locate the steps in this article:


"1. Make sure that your Mac is up to date. If you're using iTunes, make sure you have the latest version of iTunes

2. On a Mac with macOS Catalina, open Finder. On a Mac with macOS Mojave or earlier, or on a PC, open iTunes. If iTunes is already open, close it, then open it again. Find out which macOS your Mac is using.

3. Keep your iPad connected and wait until the recovery mode screen appears:

  • For an iPad without a Home button: Press and quickly release the volume button closest to the top button. Press and quickly release the volume button farthest from the top button. Press and hold the top button.
  • For an iPad with a Home button: Press and hold both the Home and the top (or side) buttons at the same time. 

4. Keep holding the button (or buttons) until you see the recovery mode screen:

5. Locate your iPad on your computer. When you see the option to Restore or Update, choose Update. Your computer will try to reinstall the software without erasing your data. Wait while your computer downloads the software for your iPad. If the download takes more than 15 minutes and your iPad exits the recovery mode screen, let the download finish, then repeat step 3.

6. After the Update or Restore completes, set up your iPad."


If you're still not getting the option to update and/or restore, make sure iTunes is up-to-date. This article provides the steps for Windows 10: Update to the latest version of iTunes for Windows 10.


Hope this helps. Take care.

still have restore screen, it will not recognize it on pc

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