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The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
What's the "Documents" on iCloud and how to access and delete them?
iCloud storage is always FULL I don't use it this service at all, but when I go yo iCloud on Web and try to delete files, it shows most of the storage space are taken by "Documents", however, there's no way to access and delete them, I don't even see "Documents" on iCloud. Very annoying. Please help
Hey IgsterBunny,
Welcome to Apple Support Communities.
The documents are mostly likely in iCloud Drive. After signing in the iCloud, do you haver a folder labeled Drive? If so, you should be able to access your documents there.
For more information about accessing your files in iCloud Drive, review this article: Access and manage your files in iCloud Drive.
Take care.
When iCloud storage is full you have to manage iCloud storage so that sufficient space is created Manage your iCloud storage - Apple Support or you can downgrade the storage plan Downgrade or cancel your iCloud+ plan - Apple Support
The documents that were not purging with iCloud will sync when you had always turned on iCloud drive box and desktops and documents box Use iCloud Drive to store documents on your Mac and iOS devices - Apple Support also you can optimise storage Optimise storage space on your Mac – Apple Support
What's the "Documents" on iCloud and how to access and delete them?
