You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Iphone 11 ProMax dead

Hello ,

My iPhone was working fine yesterday.This morning, Nothing , Black, dead, is there anyway to restart ?I've tried to reboot with volume up and down and side button. Nothing goes


Thanks

Posted on Mar 21, 2023 6:27 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 21, 2023 6:34 AM

If you already tried (to no avail) these instructions: put it on charge for at least half an hour, then, keeping it plugged in, try a "forced" restart of your iPhone, using these gestures:

Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side (power) button. Only when the Apple logo appears (it might take 10-20 seconds), release that button (ignore all other screens that might appear, the one with the "slider" to turn the device off included).


If the issue persists, it could be a hardware (battery? other internal component?) failure but we, just users like you, cannot diagnose that issue remotely, sorry.


I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> https://locate.apple.com/choose-country-region . After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

1 reply
Question marked as Top-ranking reply

Mar 21, 2023 6:34 AM in response to Vanbiz

If you already tried (to no avail) these instructions: put it on charge for at least half an hour, then, keeping it plugged in, try a "forced" restart of your iPhone, using these gestures:

Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side (power) button. Only when the Apple logo appears (it might take 10-20 seconds), release that button (ignore all other screens that might appear, the one with the "slider" to turn the device off included).


If the issue persists, it could be a hardware (battery? other internal component?) failure but we, just users like you, cannot diagnose that issue remotely, sorry.


I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> https://locate.apple.com/choose-country-region . After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

Iphone 11 ProMax dead

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.