Took physical SIM card out of old iPhone11, put it in new iPhone14. Lost access to mobile data from SIM card on both devices. Could not log into Apple ID on old or new device, required sms for 2 fact. auth. Apple ID regained through 7 day process

Why won’t my SIM card work in either phone now? But works in any other device?

friends SIM cards also work in both the iPhone 11 and 14 but my sim doesn’t.


I also can not get an eSIM, as the set up required you to have the sim in the phone you’re trying to set up, but required a code sent to the number that won’t work

iPhone 14

Posted on Mar 21, 2023 7:54 AM

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Question marked as Top-ranking reply

Posted on Mar 22, 2023 9:05 AM

That normally means there's an issue with the SIM card out the phone trying to read the SIM card so cannot correct use the configuration info on it to connect to your service provider. It is strange that it works normally in a different phone however.


Have you contacted your service provider? They may need to give you a new SIM card.


It's also possible, if you started the eSim migration, the phone knows this, and won't use the SIM card data anymore, since it's waiting for the SIM card to be activated.


I think you need to contact your service provider for help at this point.

3 replies
Question marked as Top-ranking reply

Mar 22, 2023 9:05 AM in response to Arm11_

That normally means there's an issue with the SIM card out the phone trying to read the SIM card so cannot correct use the configuration info on it to connect to your service provider. It is strange that it works normally in a different phone however.


Have you contacted your service provider? They may need to give you a new SIM card.


It's also possible, if you started the eSim migration, the phone knows this, and won't use the SIM card data anymore, since it's waiting for the SIM card to be activated.


I think you need to contact your service provider for help at this point.

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Took physical SIM card out of old iPhone11, put it in new iPhone14. Lost access to mobile data from SIM card on both devices. Could not log into Apple ID on old or new device, required sms for 2 fact. auth. Apple ID regained through 7 day process

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