My Face ID has stopped working

My Face ID has stop

Posted on Mar 21, 2023 9:25 AM

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Question marked as Top-ranking reply

Posted on Mar 21, 2023 9:37 AM

Have you checked the link above your post? It explains what to do. I’ve copied the pertinent information here:


  1. Update your iPhone or iPad to the latest version of iOS or iPadOS.
  2. Check if there is an issue with Face ID in your iPhone's parts and service history. To do this, open the Settings app, tap General, then tap About.
  3. If you still can't enroll your face or unlock your device with Face ID, you can take your device to an Apple Store or Apple Authorized Service Provider, or contact Apple Support about your iPhone or your iPad.


Only a trained technician should service your device. Improper repair, modification, or use of nongenuine Apple components in the laser systems might prevent the safety mechanisms from functioning properly and could cause hazardous exposure and injury to eyes or skin.

1 reply
Question marked as Top-ranking reply

Mar 21, 2023 9:37 AM in response to Gidangoga

Have you checked the link above your post? It explains what to do. I’ve copied the pertinent information here:


  1. Update your iPhone or iPad to the latest version of iOS or iPadOS.
  2. Check if there is an issue with Face ID in your iPhone's parts and service history. To do this, open the Settings app, tap General, then tap About.
  3. If you still can't enroll your face or unlock your device with Face ID, you can take your device to an Apple Store or Apple Authorized Service Provider, or contact Apple Support about your iPhone or your iPad.


Only a trained technician should service your device. Improper repair, modification, or use of nongenuine Apple components in the laser systems might prevent the safety mechanisms from functioning properly and could cause hazardous exposure and injury to eyes or skin.

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My Face ID has stopped working

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