Touch ID on a Mac mini M2 Pro Stops Working After 30 Minutes

I hope someone can help me with this very frustrating issue I'm having with my Mac mini. I have a brand new Mac mini M2 Pro and Magic keyboard with touch ID. The Touch ID works great when the mini first boots up, then after about a half hour or so it no longer reads my finger print (Note: I still get the on screen prompt to use Touch ID). If I turn off the keyboard and then turn it back on the Touch ID works again, then after a half hour it stops working. Apple support suggested I boot my mini in safe mode to see if that solves the issue, it didn't. I tried connecting the keyboard via the lighting cable directly to the mini and that also didn't solve the problem. The keyboard has had no other issues other than the touch Id problem. Also I haven't experienced any Bluetooth connectivity issues with my keyboard or with any other Bluetooth device paired with my mini. Any solutions to correct this problem would be greatly appreciated!

Mac mini, macOS 13.2

Posted on Mar 21, 2023 12:19 PM

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3 replies

Mar 22, 2023 1:01 PM in response to JFStorey

Hey there JFStorey,


We understand Touch ID isn't working on your Magic Keyboard after 30 minutes of use. We'd be happy to provide information to help you address this.


We see that you've tried safe mode to troubleshoot this. Check to see if it works correctly within a new user account: Set up users, guests, and groups on Mac - Apple Support


Let us know the results.

Kind regards.

Apr 10, 2023 12:45 PM in response to alma1090

Hi Alma,


1) Creating another Admin user (although it is irrelevant), logged in and out, waited sometime, tried to login with Touch ID: Not working.

2) Switched to the old account, logged in and out, tried Touch ID: again it is not responding.

3) Switched back to the new account, tried Touch ID, and again, it is not responding.


That confirms it is not user\profile related, and narrow it to HW level or SW level.


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Touch ID on a Mac mini M2 Pro Stops Working After 30 Minutes

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