iPhone (14 pro max) doesn’t ring when apps are open

As title says, my iPhone will not ring when certain apps are open. I made a lot of test to find the culprit but I ended up uninstalling them all. When I have only Apple native apps, my iPhone rings well. If I start downloading any new apps (from app store), my iPhone will stop ringing on incoming calls (not on every call, I miss every 2nd or 3rd). Don’t know why.


At first I thought the culprit is keyboard app Swiftkey. My iPhones was ringing for a week when I removed this app but it stopped ringing once again. I found out that YouTube was on the blame this time. It was probably stuck in the background so I closed the app and my phone started ringing again.


I need some help. I feel like iOS can’t handle those apps that were not made by Apple (Instagram, Facebook, YouTube, Netflix, HBO, Messenger, etc.) When I have only native Apple apps, my phone is working just fine, I miss no calls. But if I leave some of these apps (like YouTube, YouTube Music, Instagram, Twitter, Netflix) open in background, my phone will just sooner or later stop ringing on incaming calls.


---

Btw, I have brand new iPhone 14 pro max. I also reinstalled the whole software, reseted all network setting and turned attention awareness feature off. This is 99% software issue. iOS is just not able to handle apps. I don’t know how is it possible they take over speaker to mute my ringtone when somebody is calling.


Posted on Mar 22, 2023 7:35 PM

Reply
1 reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone (14 pro max) doesn’t ring when apps are open

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.