iPhone not sending or receiving pictures

Whenever someone sends me a photo, whether it be a screenshot or normal photo, they will not display. It will not even let me click it or download it. I have to ask for the person to send it through Snapchat or Messenger. When sending photos or videos, they will not send through iMessage. They will barely send through MMS, and if they do, the quality is awful. Everyone I send or receive from are iPhone users. I have an iPhone 14 Pro Max, and currently on iOS 16.3.1. They use to be labeled HEIC, but I changed some settings according to Google and they now just say JPEG, as seen in the photos I attached. It also does this when connected to Wi-Fi. I feel like I've tried everything.


[Re-Titled by Moderator]

iPhone 14 Pro Max

Posted on Mar 23, 2023 7:39 AM

Reply
51 replies

Sep 14, 2023 7:18 AM in response to caylan2815

I recently had this happen to me. I made sure that SMS/MMS were enabled on my phone. I did one network reset. (that can be found under settings, general, scroll down to transfer/reset then select reset network.) eventually I called AT&T, who is my carrier, and they had to completely reset my phone to the local towers and it’s fine now. I have an iPhone 12. Hope this helps!

iPhone not sending or receiving pictures

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