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Turn on AirPods pro



AirPods (2nd generation)

Posted on Mar 24, 2023 8:39 AM

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Question marked as Top-ranking reply

Posted on Mar 25, 2023 2:27 PM

Hello Finishcopy,


If your AirPods Pro aren't responding, you'll want to reset them using the steps below:


1. Put your AirPods in their charging case, and close the lid.
2. Wait 30 seconds.
3. Open the lid of your charging case, and put your AirPods in your ears.
4. Go to Settings > Bluetooth. Or go to Settings > [your AirPods].
• If your AirPods appear there as connected, tap the More Info button  next to your AirPods, tap Forget This Device, then tap again to confirm.
• If your AirPods don't appear there, continue to the next step. 
5. Put your AirPods in their charging case, and keep the lid open. 
6. Press and hold the setup button on the back of the case for about 15 seconds, until the status light on the front of the case flashes amber, then white.*
AirPods charging cases
7. Reconnect your AirPods: With your AirPods in their charging case and the lid open, place your AirPods close to your iPhone or iPad. Follow the steps on your device's screen.


You can also find those steps in this resource: How to reset your AirPods and AirPods Pro - Apple Support


Should that persist, do you experience the same behavior if you attempt to pair your AirPods with another device?


Let us know, and we'll keep moving forward based on your results.

1 reply
Question marked as Top-ranking reply

Mar 25, 2023 2:27 PM in response to Finishcopy

Hello Finishcopy,


If your AirPods Pro aren't responding, you'll want to reset them using the steps below:


1. Put your AirPods in their charging case, and close the lid.
2. Wait 30 seconds.
3. Open the lid of your charging case, and put your AirPods in your ears.
4. Go to Settings > Bluetooth. Or go to Settings > [your AirPods].
• If your AirPods appear there as connected, tap the More Info button  next to your AirPods, tap Forget This Device, then tap again to confirm.
• If your AirPods don't appear there, continue to the next step. 
5. Put your AirPods in their charging case, and keep the lid open. 
6. Press and hold the setup button on the back of the case for about 15 seconds, until the status light on the front of the case flashes amber, then white.*
AirPods charging cases
7. Reconnect your AirPods: With your AirPods in their charging case and the lid open, place your AirPods close to your iPhone or iPad. Follow the steps on your device's screen.


You can also find those steps in this resource: How to reset your AirPods and AirPods Pro - Apple Support


Should that persist, do you experience the same behavior if you attempt to pair your AirPods with another device?


Let us know, and we'll keep moving forward based on your results.

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