Magic Keyboard Touch ID not working consistently

I have a new Magic Keyboard with Touch ID. Paired with my MacBook Air just fine, and the Touch ID was initially working.


After a couple of days, Touch ID on the keyboard stopped working. Following a computer restart, it will work for a few minutes, and then stop working again.


I've been through regular restarts, restart in Safe Mode and restart to go through Apple Diagnostics (which found no issues). I added another fingerprint. Same behavior every time: Touch ID will work for login to 1 or 2 websites, and then stop working. Touch ID on MacBook Air has worked fine the whole time.


Any ideas? Thanks.

Posted on Mar 24, 2023 1:00 PM

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119 replies

Oct 1, 2023 4:27 PM in response to joshfrai

After Sonoma update on Mini M2 pro, I got the same problem, no Touch Id (TId). At first the options for TId was greyed out. Decided to delete the fingerprint profile and to my horror, the entire TId function disappeared! Reboots and Safe Mode did not restore TId at all. Still in Safe Mode, decided to forget the Magic Keyboard device and paired it as a new device. It worked. The TId menu came back and working! Hope this help some of the cases here.

Oct 25, 2023 5:08 PM in response to joshfrai

Same here, it's been working consistently for the last 3-4 days for me. Funnily, I'm still expecting the replacement that Apple support had ordered for me to fix the issue (which apparently wasn't going to, if firmware was the issue). The layout is a different language than English and it's taking weeks. If the current keyboard keeps working, then I might have to reach out and halt the replacement.

Magic Keyboard Touch ID not working consistently

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