iPad screen is lock or stalled. Can’t shut down. Shutdown button doesnt work

If your iPad is unresponsive, connect your iPad to its Power Adapter and allow the iPad to charge. Then, while still connected to external power, try a forced-restart:

Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

1. Press and quickly release the volume button nearest to the top button.
2. Press and quickly release the volume button farthest from the top button.
3. Press and hold the top button.
4. When the Apple logo appears, release the top button.

Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.

If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.

If you continue to experience difficulties, you will need to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044

You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad:

Genius Bar Reservation and Apple Support Options - Apple

napuamaui Said:

"iPad screen is lock or stalled. Can’t shut down. Shutdown button doesnt work"

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Troubleshooting a Frozen iPad:

Something is stuck running in the background. So, try the tips at these Apple Support links:

• If the Screen isn’t Working on your iPhone or iPad - Apple Support



• If your iPad won't Turn On or is Frozen - Apple Support

• If your iPad is Stuck On the Apple Logo - Apple Support

• If your iPad Screen is Black or Frozen - Apple Support

napuamaui wrote:

I tried start and home button together. It responded taking a screen shot. Still unable to do anything else or to shutdown.

thank you.

You are not holding down the buttons long enough for the Forced Restart to occur. You are pressing them briefly causing a screenshot to be taken (this is the default behavior). You need to press down both buttons down at the same time...and once pressed, continue to hold both of them down (do not let either button up) until you see the Apple logo. Once you see the Apple logo, release both buttons.

Give that a try.