On high refresh rates monitors (higher than 60hz) scrolling can become jerky

I have ultra wide Samsung display LS34A650U whose refresh rate can be set to 100hz.


When setting refresh rate to 60hz there are no problems but in 100hz it's possible to randomly reproduce a scrolling bug (in all different apps like browsers and text editors) where the scrolling becomes "jerky" instead of smooth.


This can be reproduced by just scrolling using touch pad. Scrolling is normally smooth but then enters this "jerky" mode where scrolling increments are bigger and not smooth.


I have created a simple web app that logs the wheel events and can visualize the problem.


Here is a video of how it looks when it triggers (starts from 5th second) https://youtu.be/F05qas0GEnE

Mac mini

Posted on Mar 25, 2023 7:37 AM

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7 replies

Mar 27, 2023 8:23 AM in response to rafal199

Salutations rafal199, 


Based on your observation, have you tried turning off ‘Use inertia when scrolling’ to see if the issue persists? Change Pointer Control settings for accessibility on Mac 


"To change these settings, choose Apple menu > System Settings, click Accessibility in the sidebar, then click Pointer Control on the right. (You may need to scroll down.)"


Thanks. 

Mar 26, 2023 3:30 PM in response to rafal199

Hi rafal199,


We understand you're not having issues with the external display appearing dark or in low resolution; however, the steps above can also help with troubleshooting other unexpected issues you may be experiencing with your external monitor as well.


Since you're working with a Samsung display, have you had a chance to check for any firmware updates available for your display? If not, and you need help with finding the most up-to-date firmware available for your display, reach out to Samsung Support here: Contact Us - Samsung Display Solutions


Keep us updated on what you find.


Best regards.

Mar 27, 2023 11:13 AM in response to rafal199

Hi rafal199,


You've done some great troubleshooting, which hasn't given you the desired effect. At this point we'd advise to contact Samsung to see what assistance they can offer for their product.

Here's the link we found earlier: Contact Us - Samsung Display Solutions


Or, you can use this link to learn how to contact a vendor: Contact a third-party vendor - Apple Support


Take care!



Mar 26, 2023 2:04 PM in response to rafal199

Hi rafal199,



Thank you for using the Apple Support Communities! For this issue, we would recommend the guidance in the article below that may help:


If your external display is dark or low resolution


Check cables and connections
Make sure that your external display's power cable and video cable are connected securely and correctly at both ends. Learn more about how to connect a display to your Mac.
Your external display will be dark or use a lower resolution or refresh rate if your video cable or any adapter you may be using with it doesn't support the resolution and refresh rate of the display. If you're using a Thunderbolt or USB-C adapter, it must also be compliant with DisplayPort Alt Mode, Thunderbolt 3, or Thunderbolt 4.
If the display is connected to a Mac laptop computer with a closed lid, make sure that the Mac is connected to power and using an external keyboard and mouse.
 

Find out what your Mac supports
Your external display will be dark if it exceeds the maximum number of external displays that your Mac can use at the same time. This limit varies by Mac model.
Your external display will be dark or use a lower resolution or refresh rate if you configure it to exceed the maximum supported resolution or refresh rate. This limit varies by Mac model, display, the video cable and adapter used with the display, and the resolution and refresh rate of other connected displays. Learn what to do if your screen became dark after you changed its resolution or refresh rate.
To find out how many external displays your Mac supports, and at which resolutions and refresh rates, check the specifications for your Mac model:
* Mac mini
* Mac Studio
* Mac Pro
* iMac
* MacBook Pro
* MacBook Air
* MacBook 
*   
 

Detect your display
If your Mac can't detect your external display, your external display will be dark. Use one or more of these steps to try again to detect your display.
* Disconnect the display from your Mac, then reconnect it. It might help to turn off the display first.
* Put your Mac to sleep, then wake it. On Mac laptop computers, you can close the lid for a few seconds, then open the lid again.
* Choose Apple menu  > System Settings (or System Preferences), then click Displays. Press and hold the Option key to show the Detect Displays button, then click the button.
* Restart your Mac. If you can't restart your Mac, press and hold its power button for about 10 seconds to turn it off. Then press and release the power button to turn it back on.
 

Allow your display to connect
When connecting a display to a Mac laptop computer with Apple silicon, your Mac might ask you to allow this accessory (your display) to connect. If you don't allow it to connect, your display remains dark. Learn more about allowing accessories to connect to Mac laptop computers.
 

Check display brightness
If your external display is dark, make sure that its brightness hasn't been turned down.
* If your keyboard and external display are made by Apple, you can use the Brightness Up key  on the keyboard to increase brightness. Or choose Apple menu  > System Settings (or System Preferences), then click Displays and use the brightness control there.
* If your external display is not made by Apple, you might need to use its built-in controls and menu system to adjust brightness. If you can't do that and your display is dark, the display might not have power, or it might be malfunctioning.
 

Update software
Software can affect display detection, the quality of the image on your display, and the resolutions and refresh rates available to your display.
* Install the latest macOS updates, which also deliver firmware updates for displays made by Apple.
* If your display is not made by Apple, make sure that it's using the latest firmware from the manufacturer. Check your display's documentation or the manufacturer's website for details.
 

If you still need help
* Make sure that your Mac itself is turning on. Learn what to do if your Mac doesn't turn on, or what to do if your Mac turns on but doesn't start up all the way.
* If the display is working but its picture seems blurry, try changing the resolution. The display's default, native resolution might be sharper than a scaled resolution. Some third-party displays have built-in controls that you can use to adjust picture sharpness.
* If you still need help, contact Apple Support.


Hope this helps!

Have a great day.


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On high refresh rates monitors (higher than 60hz) scrolling can become jerky

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