My family member cannot access Apple Music via HomePod. HomePod reply is it cannot access Apple Music. What should I do?
iPhone 12
I factory reset both HomePod Mini and reconnected to my family member’s iPhone and it is working. Thank you very much for your interest in assisting me!
Now, the question is why the HomePods do not recognize my Playlists, LoL. I will research it
Again, thank you both very much.
Good afternoon Carlos Toro,
Welcome to the Apple Support Communities!
It sounds like a family member is having issues accessing Apple Music via HomePod, and we'd like to help.
Can you provide a little more information about what you are experiencing?
Your responses to these questions will help us understand the issue better and work towards a resolution with you.
A new update to iOS and HomePod was released today, March 27, 2023.
Try updating your devices and let us know if that resolves the issue.
The resources below may help you address this issue:
If the issue persists, please reply to this thread and we'll do our best to help you!
Take care.
Thank you for your reply. I am out of country and will return next week to update iOS. My family member cannot access Apple Music from the HomePods at their home. Yes, at one point they were able to access Apple Music and I don’t know of any changes. Yes, the modem/router was reset and the HomePods were powered off. Thank you for your assistance.
Hi Carlos Toro,
Updating will be a good step when you're able to do so. In the meantime, we want to clarify a few other points.
Have you had the affected member of the Family Sharing group test Apple Music from their iPhone? If you haven't yet, have them give that a try and let us know the results. That will help in narrowing this down a bit more.
Also, are any other Family Sharing members having the same issue with the same HomePod?
We see you mentioned you turned the HomePods off and on. If you update your iPhone and find the issue persists, it might help to reset the HomePod as a next step. This link will show you how: Reset HomePod or HomePod mini - Apple Support
Kind regards.
My family member cannot access Apple Music via HomePod. HomePod reply is it cannot access Apple Music. What should I do?
