The amount for my monthly icloud bill is not the same as the amount took out from my bank.

I have 200GB icloud storage. According to the invoice from Apple it is SGD 3.98 but my credit card statement shows that SGD 4.09 has been taken out.

I don't understand this 3% excess amount.

Has anyone the same issue?

Posted on Mar 26, 2023 7:26 AM

Reply
6 replies

May 2, 2023 11:27 PM in response to Vichvanich

Vichvanich Said:

"The amount for my monthly icloud bill is not the same as the amount took out from my bank."

-------


For Financial Assistance, Contact Apple Store Support:

You need to contact Apple Support Directly. This is a User-to-User forum. We are all volunteers. So, as you may suspect, no one here has access to that information — and that is a good thing, BTW. That’s why for Financial Assistance, you need to contact Apple Support. They’ll see what’s going on and will run you through the fix.

Apple Contact Info:

  • Contact Us - Choose Locations
  • Proceed from there, as necessary
  • Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

May 2, 2023 10:54 PM in response to Vichvanich

I just found that there is a card fee for overseas transactions in Singapore Dollar. It seems to satisfy this situation.


You can refer to this page: https://www.dbs.com.sg/personal/cards/cards-rates-fees.page


According to the document provided by DBS, it seems that the iCloud fee transaction is handled overseas with Apple Inc. despite in Singapore Dollar. Calculated based on the 2.8% card rate, the final cost for iCloud is exactly


(1 + 0.028) * S$3.98 = S$4.09144 = S$4.09.


Perhaps this is the reason for the final SGD4.09 fee.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

The amount for my monthly icloud bill is not the same as the amount took out from my bank.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.