My purchase in iTunes can't be completed

Your Purchase Could Not Be Completed


For assistance, contact iTunes


Support at www.apple.com/support/ itunes/ww/.


when I’m trying to purchase roblox then when i purchase it gives me this second

message error I had no problem at all.


Roblox


You have canceled this purchase or an error has occurred. You have not been charged. Please try again later.:


An unknown error occurred


[Re-Titled by Moderator]

iPad mini 6, iPadOS 16

Posted on Mar 26, 2023 9:27 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 27, 2023 10:52 AM

OK.

See the Apple articles below:

What you can buy with your Apple Gift Card or Apple Account balance

What you can buy with your Apple Gift Card or Apple Account balance – Apple Support (UK)

  • Some purchases might require you to have a credit card on file, even if you use your Apple Account balance to make the purchase.


How to redeem your Apple Gift Card or App Store & iTunes gift card

How to redeem your Apple Gift Card or App Store & iTunes gift card – Apple Support (UK)

 

When redeeming a gift card, (1) the amount will be credited to your Apple Account balance and (2) then you need to set your Apple Account balance as your default payment.


(1) See -> Check your Apple Account balance

Check your Apple Account balance – Apple Support (UK)


(2) See -> Add a payment method to your Apple ID

Add a payment method to your Apple ID – Apple Support (UK)


If you already use your Apple Account balance, the Apple Gift Card or App Store & iTunes gift card is automatically added to your Apple Account balance.


If you update your payment method or add funds to your Apple Account balance, It would take about 1 to 3 business days in order to process.

If you're still unable to update your payment method, Contact Apple Support.


If you still need help, get more help and assistant from Apple directly, see Contact Apple for support and service -> Contact Apple for support and service – Apple Support (UK) 


4 replies
Question marked as Top-ranking reply

Mar 27, 2023 10:52 AM in response to haileyblake

OK.

See the Apple articles below:

What you can buy with your Apple Gift Card or Apple Account balance

What you can buy with your Apple Gift Card or Apple Account balance – Apple Support (UK)

  • Some purchases might require you to have a credit card on file, even if you use your Apple Account balance to make the purchase.


How to redeem your Apple Gift Card or App Store & iTunes gift card

How to redeem your Apple Gift Card or App Store & iTunes gift card – Apple Support (UK)

 

When redeeming a gift card, (1) the amount will be credited to your Apple Account balance and (2) then you need to set your Apple Account balance as your default payment.


(1) See -> Check your Apple Account balance

Check your Apple Account balance – Apple Support (UK)


(2) See -> Add a payment method to your Apple ID

Add a payment method to your Apple ID – Apple Support (UK)


If you already use your Apple Account balance, the Apple Gift Card or App Store & iTunes gift card is automatically added to your Apple Account balance.


If you update your payment method or add funds to your Apple Account balance, It would take about 1 to 3 business days in order to process.

If you're still unable to update your payment method, Contact Apple Support.


If you still need help, get more help and assistant from Apple directly, see Contact Apple for support and service -> Contact Apple for support and service – Apple Support (UK) 


Mar 27, 2023 12:04 AM in response to haileyblake

You may need to have a valid payment method on file, even if the app you want to download is free.

 If you get a message -> Your purchase could not be completed, you need to Add a payment method to your Apple ID – Apple Support (UK)

  • If you want to change your card, add first the new card, then remove the old one.
  • or if you use your Apple Account balance, you need to set your Apple Account balance as your default payment.

 

See also ⤵️

Payment methods you can use with your Apple ID

Payment methods you can use with your Apple ID – Apple Support (UK)


FYI: Not all credit & debit cards seem to work with App Store / iTunes Store, try a different one, or preferably a credit card. If your card is not accepted as a paymenf method, you need to contact your bank.


Add money to your Apple Account balance -> Add money to your Apple Account balance - Apple Support

If you have set your Apple Account balance as your default payment method, your default payment method will be used first by Apple when you need to make a payment.


If you update your payment method or add funds to your Apple Account balance, It would take about 1 to 3 business days in order to process.

If you're still unable to update your payment method, Contact Apple Support.


-----

If your payment method is declined in the App Store or iTunes Store, see -> 

If your payment method is declined in the App Store or iTunes Store - Apple Support

⤵️

How to complete your purchase if a payment failed or was declined

  1. On your iPhone or iPad, open the Settings app.
  2. Tap your name.
  3. Tap Payment & Shipping.
  4. Add a different payment method and remove the old one
  5. Try to complete your purchase.


If you still can't make a purchase


Get more help and assistant from Apple directly, see Contact Apple for support and service -> Contact Apple for support and service – Apple Support (UK) 



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My purchase in iTunes can't be completed

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