Touch ID on Mac mini M2 Pro with Ventura 13.2.1

Here is my issue, Touch ID works fine if I keep my Magic Keyboard connected to my Mac via a cable. If I unplug the cable Touch ID keeps working for about an hour and then stops working. Keyboard is fully charged and ID sensor is clean. Safe mode, switching keyboard off and back on, rebooting Mac, etc., does nothing to solve the issue. This is EXTREMELY frustrating to say the least. Is this problem perhaps being caused by a bug in the latest Ventura release? Is there anyone else in the community having the same or similar experience? I can't seem to find a definitive solution anywhere for this issue.

Mac mini, macOS 13.2

Posted on Mar 27, 2023 10:57 AM

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A quick update. After over 3 days with the keyboard Touch ID working, I installing the Apple Rapid Security Response update last night which required a reboot and the problem returned. t is not responding to any of the steps described above.

Posted on May 2, 2023 1:23 PM

57 replies

May 13, 2023 9:30 AM in response to ahrose

So based on what you said, it should be a hardware problem.

we saw some people here in this topic that changed their keyboard and they said still have the problem, so please let us know if it works fine for more days. i hope your's works fine.

sadly if the problem will come from hardware, i can't change mine because of sanctions. i've changed mine once from local store which still has the problem but they wouldn't accept to change my keyboard anymore :((((

May 13, 2023 10:17 AM in response to behnam_omran

I'm sorry to hear your issue with a return. I don't want to speculate (but will do so anyway), and wonder if the updated bluetooth spec in the new M2 Mini has some compatibility issue with the bluetooth in existing keyboards that has since been addressed with keyboards being produced more recently. This might explain why some keyboards could work well with other Macs but not the new M2 Mini. It could also explain why an exchange with a keyboard that was produced earlier might still have the issue but the problem is fixed when exchanged with a keyboard produced more recently. But then again, this is just speculation...

May 20, 2023 3:25 PM in response to ahrose

Hello everyone with the Touch ID issue,

Update:

My Touch ID has been WORKING all day today 5/20. I'm keeping my fingers crossed and hoping that it continues to do so. I installed Ventura 13.4 the same day it became available, however my Touch ID still wasn't working after the update was initially installed, but as I stated earlier, it's been working flawlessly all day today. Has anyone else experienced the same results after installing Ventura 13.4?


Touch ID on Mac mini M2 Pro with Ventura 13.2.1

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